Rona Mangubat
Customer Service/Chat Support
Representative
About
Experience
Been a call center agent for quite some time
handling chat and voice calls for a big retail
store in the US, also was a healthcare
representative where I am most comfortable of
being a Registered nurse. I am a team player
and is mostly self-taught. Hopeful to land a
full-time stable job that would not
compromise my role as a mother and provide
an outstanding result to my employer in
return.
HINDUJA GLOBAL SOLUTIONS LTD.
Contact Details
Mobile: (-
Email:-Address: Las Pinas City Philippines
Customer Services Associate
- Helping members know their coverage and
benefits
- Assist members in claims and or disputes and
reaching out to providers as necessary
CONVERGYS PHILIPPINES SERVICES
CORPORATION
Sales and Service Representative (Seasonal
Account)
- Interacted with customers via chat or phone
- Ensured positive customer experience across all
customer communication platforms
- Responded promptly to customer queries with
helpful, relevant information
-Order fulfillment, order tracking and or followup
Qualifications
-Patient and passionate to my commitment
- Detail oriented
- 2 years experience in handling customer support
- Proactive, can work under minimal supervision
-Has a constant desire to investigate and learn new
things
Education
UNIVERSITY OF MAKATI-COLLEGE OF
ALLIED HEALTH STUDIES
Bachelor of Science in Nursing
- Graduated April 2010
- Passed Nursing Board Exam held December 2010
