Rona Constante

RONA DE LEON CONSTANTE P40-12 10th - 11th St. Airmen's Village Villamor Air Base, Pasay City Mobile no:- Email:- OBJECTIVE To acquire a challenging position in customer service where I can enhance my customer relation skills so as to learn and contribute in a positive way and that my skills and loyalty will be rewarded with career advancement and guidance. CORE STRENGTHS Customer Service  Established guidelines that enhanced company's goals.  Resolved problem with customers in professional manner with positive outcomes.  Provided excellent customer service to the customers. Communication Skills  Work effectively as an individual and as a team member.  Dealing with different types of people. Personal Skills  Highly inquisitive, creative and resourceful.  Well organized, detailed and works well under pressure.  Communicate effectively and enjoy assisting others.  Quick learner who adapt easily to change.  Knowledge in Food Preparation and Wine Mixing.  Computer Literate (Internet Access). EMPLOYMENT CUSTOMER SERVICE ASSOCIATE May 2015 – Oct 2015 Convergys Philippines, Glorietta 5 Bldg. Ayala Ave., San Lorenzo Makati City  Identified customer needs and inquiries about their telephone service.  Verified the account of the customers before providing information.  Accepted payment on their account using credits cards or check.  Resolved customer issues and did basic troubleshooting for their mobile phones.  Followed escalation procedures as needed.  Exceed expectations of customer by providing great customer service and professionality. CUSTOMER SUPPORT PROFESSIONAL II Nov 2013 – Apr 2014 Stream Global Services, 9th Flr.,Two E-Com Center MOA Complex, Pasay City  Identified customer needs and inquiries about their service.  Verified the account of the customers before providing information.  Cancelled subscription of a certain computer software/apps.  Processed a refund for a particular subscription of customer.  Resolved customer issues on the first call/contact whenever possible without having to transfer caller.  Followed escalation procedures as needed. OFFICER Contact Centre Feb 2013 – Jun 2013 Genting Philippines ( Star Cruises ), 3rd Flr.,Star Cruises Andrews Avenue, Newport City  Identified customer needs and inquiries about a service.  Verified the account of the customers before providing information.  Handled booking and reservation for (Resorts World) casino gamers by using their earned points in exchange of a free cabin in a cruise trip.  Resolved customer issues and complaints. COORDINATOR / ACTIVATION OFFICER Nov 2010 – Mar 2011 Media Scape ( CIGNAL TV ), 6th Flr.,MGO Bldg. dela Rosa st.cor. Makati Ave., Makati City  Handled callouts to customer regarding their received documents for requirements  Scheduled preferred installation date of customer.  Encoded the full details of newly installed subscribers and send to the head office for activation of their account.  Scanned and approved received requirements for interested customer. FRONT DESK STAFF Jan 2010 – Jul 2010 Tinette & Co. Salon, 26th St. Rizal Drive Bonifacio Global City, Taguig  Acknowledges the customers by greeting them in respectful manner.  Assisted clients and endorsed them to our stylist.  Setting an appointments and reservations for clients.  Performed cashier duties and product assistance.  Expressed appreciation and invited customers to return to the store. EDUCATION & TRAINING BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT Lyceum of the Philippines, Intramuros, Manila 2000 FINISHING COURSE FOR CALL CENTER AGENT Genting Star Tourism Academy 2012 FINISHING COURSE FOR CALL CENTER AGENT ePLDT Ventus, Jupiter Makati City 2008 CHARACTER REFERENCES Available upon request.