Romwil Culas

Romwil Culas Address: Phase 2B Lot 82 Sunriseville St., V&G Subdivision, Tacloban City *- *- CAREER OBJECTIVE To be able to work efficiently in a team that will provide satisfaction to both clients and employee in achieving goals. CORE COMPETENCIES Idea DrivenStrong Leadership Detailed and OrganizedCost Efficient Customer ServiceGoal Oriented PROFESSIONAL EXPERIENCE EPERFPRMAX Contact Centers and BPO Customer Service Representative (December 2014 – June 2015) Analyze the concerns and problems of the clients and provide the best solution. Deliver excellent customer service per client interaction. Meet or exceed client’s expectation. Team Lead (July 2015 – March 2016) Monitor representative’s productivity and efficiency. Real time representative support to immediately address areas of opportunity. Monitor representative’s metrics and goals. Encourage representatives, motivate and help them achieve success. Recruitment Officer (April 2016 – Present) Conduct Recruitment Activities in cities, municipalities, malls, schools and areas with possible candidates. Prepare letter of intent, activity proposals, budget and collaterals for recruitment events. Develop and maintain relationships with government agencies, non-government organizations, schools and community. Prepare and maintain records for both applicants and trainees, such as personal and eligibility information. Conduct and determine qualified applicants and endorse them for further assessment. EDUCATION Eastern Visayas State University, Tacloban City Bachelor of Science in Information Technology, October 2004 ADDITIONAL SKILLS Proficient in Microsoft Office Excellent Communication Skills Top Agent for January 2015 Work and self disciplined