Romnick R. Duran

Romnick R. Duran Address: Block 5 lot 16, Greensite Homes, Molino 2, Bacoor Cavite 4102 · Phone: +(63) 956 - 564 - 0681 Email ·- To land in a job that allows me to use my Sales skills, Customer Service skills, Technical knowledge, and Analytical skills to help deliver mission-critical results. Experience June 2015 – May 2018 Sales Specialist, hkt teleservives – pasig city, metro manila It's an inbound and outbound sales campaign. We place customers' order over the phone, while at the same time try to upsell or upgrade their orders and encourage them to be part of a club where they get automatic shipments of cigars September 2014 - May 2015 Financial consultant, cash flow outsourcing services – pasig city, metromanila Loan company that caters to people who want to sell a portion of their monthly pension in exchange of a lump sum cash advance. This account is a mixture of voice, email support, chat support and back office tasks. This is no typical sales campaign where we get calls from people who wish to place an order or buy products and or services. It's the other way around. They call to sell a portion of their monthly pension. When a customer gets approved for a loan, a sales specialist gives the customer a call back, delivers the good news and discusses the terms and conditions. Hence, we give them the proposed amount of the loan with nominal rates/interest rates that range from 100-300% depending on the types of pension a customer has. Given the astronomical figure of the interest rate, a lot of sellers (we call our customers sellers, simply because they sell their pension to us) would turn down the offer. Now comes the sales game. October 2012 - August 2014 Team Lead, Customer contact channels|c3, Taguig city, metro manila I started as a general agent for their T-Mobile (a US telco campaign). I took customer's concerns over the phone (i.e. billing, technical, customer service and a little sales) On the 6th month of my employment, I applied for a team lead post. Luckily, I was chosen to step up and handle a team of 15 agents. Performed coaching sessions, monitored agents' score cards, and all other related admin and support tasks December 2010 - September 2012 Customer Service representative, Convergys – Quezon City, Metro Manila I worked as a call center representative for its direct TV program. Answered billing, technical and customer service related questions Additional Experience: part-time english tutor, one on one live session -teach basic english numeracy and literacy -teach basic english grammar -teach correct pronounciation Editor in chief, School newsletter/Publications -Proof read all articles -review, edit and revise submitted articles and write-ups contirbutor writer, local gazzete -creative writing Education june 2007 – October 2010 BEED english, mindanao state university – iligan institute of technology Skills Excellent sales skills Remarkable telephone etiquette Active and empathic listener Writing skills Proof reading skills Able to work with less/no supervision Dead-line oriented Admirable problem-solving skills Bio data Birthday: October 26, 1989 Age: 28 Gender: Male Character reference Available upon request