Rommir Balanta
CONTACT
INFORMATION
241 B Maridit Brgy. Upper Liwanag
Loakan, Baguio City, Benget 2600
OBJECTIVE
Detail Oriented person that is focused on getting the job done accurately and fast. Not easily
pressured and works well with stress. Able to multitask with efficiency in a fast paced environment
to complete a specific task in a timely manner. Superior telephone, customer service, and
computer skills with high proficiency in MS Word, Excel, Google Docs and Spreadsheet, Dropbox,
Appfolio and Bookkeeping.
EXPERIENCE
Executive Assistant in Real Estate
April 2017 ~ Present Modern Property Management , Baguio City , Benguet , Philippines
home:-
email:-
Part Time VA for a property management company.
• Listing property online (zillow, MLS)
• Creating Owner Statements/ Accounting (Bookeeping)
• Appointment Setting for Viewing Schedule
• Managing rent and tenants using Appfolio
• Data Entry
• Email Management
EXPERIENCE
Customer Support Representative in Customer Service
April 2014 ~ July 2017 Convergys Inc, Baguio City , Benguet, Philippines
Supports escalated case and provide proper decision to resolve the issue. Email communications
are sent to customers to provide information about the case they have filed.
Cross trained for voice support for pre escalation concerns.
EXPERIENCE
Customer Service Representative (CSR) in Customer Service
April 2013 ~ December 2013 Teletech , Sta. Rosa City , Laguna/ Calabarzon & Mimaropa,
Philippines, Philippines
Australian telecom account. Billing access and customer service for small business account.
Business consultation and procedures on how to grow and build up their access to their own
customers by providing better solutions to their communication needs
EXPERIENCE
Listener Care Representative in Customer Service
January 2012 ~ December 2012 West Contact Services Inc., Makati City , National Capital
Region , Philippines
Customer service for satellite radio subscription. Troubleshooting radio issues like loss of signal
channel missing. Up selling additional radio and upgrades of subscription service. Provide primary
info for satellite services, channel line ups, service prices, and account updates.
EXPERIENCE
Customer/Technical Support Representative in Customer Service
November 2010 ~ January 2012 Alorica , Makati City , National Capital Region , Philippines
As a Customer Support Representative for an Airline Company in the US. We book domestic
flights, answer customer flight inquiry, upgrade of seats, discussing flight requirement, miles bonus
and promos.
As a Technical Support Representative for a ISP Company in the US. We activate new application
for Internet subscrition, troubleshooting connect, dispatch and billing issues.
EDUCATION
Sto. Domingo National High School, Sto. Domingo, Albay, Philippines
1999 ~ 2003
EDUCATION
Bicol University , Legazpi , Albay, Philippines
Middle Childhood Education in Teaching/Education, 2003 ~ 2007
