Rommel Canillas
2018B Aragon St
San Isidro, Makati- (Mobile)-
SKILLS
Competencies:
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Project Management and Launch Experience - Plan and organize resources to deliver required objectives in a defined
situation.
Performance Planning, Feedback & Evaluation - Developing direct reports through effective use of the Performance
Management and Employee Development processes (activities such as goal setting, training and development, career
planning, performance coaching and performance evaluation).
Customer/Client Focus - Focus on discovering and meeting customer/client needs.
Strategic Business Sense - Have the ability to understand the business implications of decisions and the ability to strive
to improve organizational performance (awareness of business issues, processes and outcomes as they impact the
organization and the customer).
Commitment to Continuous Learning - Taking actions to improve personal and professional skills, knowledge and
abilities, may require self-directed, self-paced learning or ensuring that you are always at the leading edge of field.
Initiative / Proactively - Takes independent action or proactively create opportunities to resolve or prevent problems in
keeping with role.
Teamwork and Cooperation - Working co-operatively with others, being part of a team, working together, as opposed to
working separately or competitively.
WORK EXPERIENCE
Juvo Mobile – (August 2016 – Present)
Regional Head of Partner Services and Project Management - Asia
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Lead the onboarding, launch, optimization, and ongoing success initiatives for specific Juvo partners.
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Work with all stakeholders to establish, track and achieve key milestones.
Proactively manage and coordinate all of the day to day communications and activities for specific partners.
Collaborate closely with your colleagues at Juvo to understand and address challenges and opportunities as they emerge
during each phase of the partner relationship.
Analyze and report on relevant partner business metrics & KPI’s.
Build strong, resilient, lucrative partner relationships.
Represent Juvo with the highest standards of ethics, professionalism and Service
San Miguel Corporation, Telco Project – (July 2015 – July 2016)
Service Delivery Implementation Head – Commercial Group
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Manage implementation of all Customer Experience Touchpoints – Contact Center, Stores and Digital Care
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Support Central PMO and other FGs in their activities
Manage implementation of all Sales and Distribution Channels – Gen Trade, Modern Trade, Affiliates, Communities and Retail
Project Management - Manage and accelerate project timelines across all Customer Experience and Sales sub streams
Strategy Integration - Align Strategy of all Customer Experience and Sales sub streams to achieve common goal
Maintain Risk Register and work with sub streams in ensuring mitigation plans are created or issues escalated to the right
audience at the right time
Manage all Change Requests submitted by Customer Experience and Sales
Globe Telecom – (April 2014 – June 2015)
Senior Project Manager
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Manages and leads the project team on all Big Data Analytics projects using multiple data sources to create platform that can
be used internally and sold to external clients of Globe
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Manages coordination of the partners and working groups engaged in project work.
Conducts detailed project planning and control including developing and maintaining a detailed project plan.
Manages project deliverables in line with the project plan.
Resolves cross-functional issues at project level.
Manages project scope and change control and escalates when necessary
Monitors project progress and performance.
Provides status reports to the project sponsors.
Liaison with, and updates progress to, project steering committee/senior management.
Manages project evaluation and dissemination of activities.
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Works closely with users to ensure that project meets business objectives.
Manages the technical, functional and administrative activities applicable as part of the project Work Breakdown Structure.
Prepares and presents project reports and other necessary correspondences to management.
Prepares weekly and monthly status reports documenting the project schedules, status, milestones and outstanding issues
Leads business and technical analysis sessions to initiate new development to meet current and projected business needs.
Manages risk issues effectively on every project and create a risk management plan.
Effectively coordinates the activities with the various units for implementation to meet project milestones.
Handles clear and concise communication either orally and/or in writing to all levels of management
• Resolves day-to-day operational problems and conflicts and recommends solutions and improvements where needed.
IMS Health Philippines -)
Production Manager, GTSO (Shared Services Unit)
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Handles the end to end of Data Production. Team composes of Data Input, Production Control, Quality Control and
Market/Reports Definition
Manages team members and associated workflow and planning, ensuring deadlines are met for deliverable.
Supports, coaches and develops team members. Currently handling two Project Managers and 4 Team Leaders
Performs ongoing analysis and evaluation of existing processes with the objective of providing continuous improvements.
Serves as escalation point on relevant production area, answering queries.
Represents area in local production department, liaising with other production areas.
Performs senior level accountabilities of relevant production area.
Handling multiple production areas in EMEA simultaneously (UK, Ireland, South Africa, Zambia, Nordics, Belgium,
Netherlands, Spain, Hungary, Portugal, Czech Republic and Estonia
Tracking and review of the production KPI from the different teams in the organization.
Identification and implementation of efficiency improvement within the operational area
AVG Technologies -)
Operations Manager
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• Proactively manage and monitor the design of the delivery plans to be implemented during projects, activities to execute
the deliverables.
• Handled 4 Lines of Businesses – Pay for Support, Sales, Entitled Support and Complimentary Support.
• Define the proper organization, resource requirements, hard and soft skills required of the resources, to deliver the
project.
• Setting reasonable, challenging and, clear expectations and objectives for people, holding them accountable for meeting
the expectations. This includes evaluation and feedback of team member performance.
• Supervise dimensioning, design and execution of field operations, recruitment and training plan, support plan including
the support center, printing and logistic activities for the project.
• Identify, manage and mitigate project risks and issues.
• Monitor and manage internal and external customer satisfaction.
• Coordinate delivery process documentation usage and improvements, lessons learned action plans implementation and
guarantee best practices are implemented in the different delivery areas.
Microsoft Philippines via iPlus Technologies -)
Service Delivery Manager
Client Management:
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Functions as Single Point of Contact (SPOC) and/or escalation point between Microsoft and Vendors.
Develops Customer relationship
Properly sets Customer expectations.
Identifies and creates Customer interest in additional Microsoft products and services.
Schedules, coordinates and facilitates Customer communication.
Maintains and reviews existing Customer projects.
Deals effectively with customer issues by escalating to the appropriate Customer contact and provides necessary
corrective measures.
Manages Customer requirements to ensure compliance to the project SLA or KPI.
Regularly conducts Customer and/or Client Satisfaction Surveys.
Project Management:
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Proactively manages project and program scope.
Manages meetings and agenda.
Clarifies roles and responsibilities of team members.
Serves as over-all manager of projects/programs from planning to closing phase.
Delivers monthly production service performance reports or on a per request basis. Presents performance information to
Customer, including improvement, recommendations and plans.
Provides effective project risk management.
Team Management:
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Provides support and direction for the team members by organizing and tracking work activities, defining individual work
responsibilities and performance expectations, and providing feedback and coaching.
Monitor workload, forecast volumes and develop and/or maintain up-to-date business plan.
Ensure adherence to all practices and policies.
Defines service policies, work processes, and system requirements to address Customer needs, service expectations,
and SLA / KPI commitments.
Conducts regular quality monitoring and performance reviews of team members.
Interfaces with other groups/departments to address operations issues, service expectations, and requirements.
Coach, mentor, and support the team members in developing skills.
Works with the management team to develop overall strategies and plans.
Support escalations and resolve more complex issues during peak business hours and on call for out of office hour
troubles via mobile phone.
Leads in the development, maintenance, and implementation of new policies, procedures/methodologies, and standards
to improve Quality of Service (QoS) and deliverables of the Management group.
Financial Management and Administration:
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Determines capital and expense requirements to complete production initiatives.
Manages expenses and/or costs (within budget) related to or billable to the Customer and provides inputs for planning of
future budgets.
Maintains proper audit trail and tracking of expenses.
Documents all communications, activities and programs.
Ensure proper safekeeping of all documents and records.
OTHER DUTIES AND RESPONSIBILITIES:
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Prepares Monthly Management Report (Highlights of Operations)
Prepares monthly project Profit & Loss (P&L) report
Performs other functions that may be assigned by superior from time to time.
EDUCATION
2001 - 2006
De La Salle University, AB Psychology, BS Marketing Management
1997 - 2001
Lorma Colleges Special Science High School, Secondary Level
