Rominda Tamayo

Rominda V. Tamayo Email:-Quezon City, NCR Philippines Upwork link: https://www.upwork.com/users/~01d87e8ffcd6ecc33c Linkedin: https://ph.linkedin.com/in/omietamayo Mobile: - Skype: omie.tamayo1 Profile Overview HR professional in Business Development, Talent Acquisition, End-to-end Recruitment, Organizational & Data Management, HR & Personnel Administration, Payroll, Learning & Development and Compensation & Benefits. With 12-year+ background in strategic HR administration and consulting services encompassing broad and complex HR disciplines in various industries, BPO, Corporate Shared Services and Online/Remote Work. Experienced in developing strong and positive relationship with business area stake holders, key account holders, stake holder management, clients and customers. Strong background in working with diverse clients applying strategic HR Management encompassing broad and complex HR disciplines, company's policies and standards. Quality, Accuracy, On-time deliverables, SLA and KPI compliant. Passion in leading and collaboration. Continuous improvement, development and empowerment. Pro-active, Can doattitude, Detailed, Goal and Result-oriented. Software & Technical Skills  Microsoft Office: Word, Excel, PowerPoint, Outlook  SAP (PA20, 30, 40 and PPOME) HRIS, Lotus Notes, eHR (Intranet and Internet portal)  CRM – Siebel, Citrix, Zendesk, Salesforce  Google Apps (Drive, Spreadsheet, Gmail), Team Viewer, Skype, Dropbox, Avaya softphone  Taleo (Reporting, Administration and End to end Recruitment Audit)  Social Media: Facebook, Twitter, Tweetdeck, Pinterest, Instagram for marketing, networking, branding and sourcing  ATS – Jobvite  Job Boards: Monster, Jobcentral, Gumtree, Seek, LinkedIn, Jobstreet, JobsDB, The Ladder, Dice, Bullhorn, Upwork (formerly Odesk), Elance, Craigslist, Angellist Professional Experience Upwork Consultative / Freelance / Remote Work September 2013 – Present Projects and Clients; Succes and Pearl Transit Case Manager Alloway, NJ January 2016 – August 2016  Succes and Pearl Transit provide many services on behalf of government entities. Services includes providing transportation, work skills and placing jobs to help low income and people with disabilities in areas covered by the program.  Tasks requires taking inbound calls and return calls on behalf of several of our related business entities, which provide different services to government and private customers.  Complete clerical tasks, and make outgoing sales-type calls.  Process clients need with transportation service, job coaching and employment  Work on written technical proposals, preparing correspondence, and administering a phone based tests to clients in order to qualify them for our free help. Upwork (Formerly oDesk) www.upwork.com Client Success and Marketplace Experience Redwood, CA November 2014 – December 2015 - Specialized client services specialist aimed at increasing client loyalty and retention in the marketplace - Support clients by listening to their experience using the platform - Resolve client issues with contracts and recommend the appropriate solution or form of action to take - Recommend potential products or services to clients by collecting information and analyzing needs - Advice on company information and other FAQ - Manage escalations received from Customer Support GTNP (Google project for Translators) Independent Recruiter CA, USA February 2015 – May 2015 Provided recruitment services includes job posting, sourcing, interview, assessment and final endorsement for International language requirements (Native in Czeh, Latvian, Spanish Mexican & Malay) Storm 5 (IT company) www.storm5.com HR Manager Reno, NV USA November 2014 – February 2015 Process and hire high quality freelancers for on-site and remote work. Work closely with CEO, Business Manager and Unit Managers to fulfill recruitment and hiring needs Recruitment, Hiring, Induction and On-boarding Performance review in weekly, monthly, quarterly basis Document and file appropriate forms for remote workers and onsite employees Ideas Unlimited LLC (Virtual Business Solutions Provider) HR Executive January 2014 – November 2014 Remote / Home – based 599 Clare Downs Path Rosemount, MN 55068 USA Recruiting for the following roles; Virtual Assistant Solutions, Bi-lingual and Multi-lingual Skills, Back End Support, Customer Support, Technical Support Web Development, Web/Graphic Design, Transcription and Translation, Search Engine Optimization, Social Media Marketing, Medical Assistant, Real Estate Support Operational support and Project Management Provide end to end recruitment & Administrative support Source, Screen, Interview, Assessment and Endorsement for final interview Manage Calendar and Coordinate Interview schedules Orientation and On-boarding of newly hired contractors Train newly hired HR – Recruitment Executives Simple Empowerment Inc. Project Manager / Executive Search & IT Staffing September 2013 – December 2013 FL, USA Manage calls, emails, calendar, and interview requests, compute hourly rate; arrange travel arrangement to all contract requests for Mr. Brian Carey, Enterprise & SOA/ESB, BPMS & Portal Architect. Corporate / On-site Professional Experience Talent2 March 2013 - September 2013 Senior Recruitment Administrator / Sourcing Specialist 7th Floor Techno Plaza 2 Eastwood Libis, QC NCR 1110 Philippines Develop strong and positive relationships with designated business area stakeholders and hiring managers (including relevant Client and HR contacts) Gain a sound understanding of designated client business area (business unit structure, nature of their work and business challenges faced) to ensure sourcing process aligned with recruitment plan Ensure designated business stakeholders and hiring managers understand the recruitment process Identify opportunities for, or contribute to, developing continuous improvement and innovation in the recruitment delivery process As directed by Account Manager assist with or lead development and delivery of Ad-hoc or value ad recruitment projects and initiatives Provide recruitment guidance and advice to less experienced team members and assist Account Manager with induction and training of new team members as requested or identified Manage candidate applications ensuring all applications are acknowledged and managed accordingly Provide key support to Recruitment Consultants and the wider recruitment team in completing designated recruitment activities and management of candidates as required within agreed timeframes Post job advertisements to nominated sourcing channels Booking interviews, video conferences, assessment centres and other recruitment events Organizing certified skills testing, CV screening, visa checks and database management Offer letter production and on-boarding Adhere to recruitment process as designed, ensuring appropriate approvals at relevant stages and ensure the up to date documentation of the recruitment processes Identify opportunities for, or contribute to, developing continuous improvement and innovation in the recruitment delivery process. Delivery of administrative duties to the HR Director, HR Manager, Shared Service and Finance (Weekly Reporting includes new hires, open jobs with time to fill as agreed on SLA/KPI, Monthly reporting such as placements, leavers, jobs created, diversity and retention metric). Auditing / Quality check in Taleo for month end placements. Satisfaction survey for hiring managers, successful and unsuccessful candidates. Weekly Open jobs and Internal Opportunities. Be the first point of contact for all administrative process questions and escalate to appropriate resource as required Ensure accurate and up to date information is recorded on the database candidate profile and candidate has been moved through appropriate workflow activity stages Manage candidate applications and employee referrals, ensuring all applications are acknowledged (e-mail or phone) and action accordingly Manage or assist with development and implementation of candidate initiatives such as candidate newsletters, marketing campaigns, and sourcing strategies as requested Share knowledge of learning, innovation and best practice with Talent2 colleagues Identify opportunities for added value services for the client Escalate appropriate relationship, contract or process issues in line with Talent2 best practice to the Recruitment Team Leader / Account Manager as appropriate Have a comprehensive understanding of ad hoc sourcing tasks and deliver expectations with quality output on time all the time. Recruitment Link Solutions, Singapore Senior Human Resource Administrative Officer 163 Tras Street Lian Huat Building Singapore 079024 August 2011 - November 2012 Directly reported to the Director and represented the company in general operations. Developed strategies and process improvement initiatives to strengthen client relationships End to end recruitment cycle from sourcing, screening, scheduling and coordinating interviews, selection, contract and work-pass application, administration support, orientation, on-boarding, training, and pre-employment requirements. Managed the recruitment operations by planning and implementing policies, processes and procedures in developing and further improving the organization. Channel Management Lead generation Proactively sourced for local clients’ demand for niche requirements Monitored compliance of standard operational procedures in recruitment operations Manager-in-Charge for ACRA (Accounting Corporate Regulatory Authority) Henkel Asia Pacific Service Center Shared Service Center - HR Global Human Resource Administrator 31st Floor LKG Tower 6801 Ayala Ave Makati Philippines     June 2008 to May 2011 HR support to counterparts and key account holders across the business, including Compensation, Benefits, IOM (International Org Management), Data Management, Payroll, Reporting and Ad hoc duties as assigned. Spearheaded and migrated HR processes for Compensation and Benefits (Medical and Life insurance) Administered Educational assistance program, Executive Financial reimbursement, Relocation expenses, Cash pay unit and Employee Share program. Initiated Cross-training process to ensure system backup.             Shared knowledge to both external and internal clients by taking part in calibrating processes across business units. Assisted newly transitioned HR global processes such as: Data management (Update employee information and process data to SAP from received requests through ESR or Employee Status Request) Uploading Payroll reports (done in Pro business, SAP and Database) Organization Management (changes of position, Org. /BU (Business unit), cost center and supervisors in SAP as received from SRT or Service request tickets) Maintenance of day-to-day claims processing and administration of self-insured funds (employee health, insurance and welfare). Assure accuracy and accordance of SLA. Workwith Senior Consultant and Manager of Welfare and Benefits in US Counterpart and liaising with vendors and Treasury. Implemented and provided cost center assignment for invoices of relocated employees, process expense payment under company’s standard procedure and guidelines. Work closely with AP (accounts-payable) for payment statuses or vendor inquiries. Audited and processed Educational assistance reimbursements, sent reports and maintained Bi-weekly payment, as well as quarterly and annual reports for HR statistics Administered Executive Financial Planning for Managerial Circle Executed Long Term and Short Term Incentives transactions and computed Cash Performance Unit and Administered Employee Share Program (CPU and ESP) using UBS portal for global managerial circles, regional and global employees Assisted, trained and provided support for employees using the internal HR System (HR Direct/Intranet portal, SRT, CRM, GHR) IBM Business Services Inc. July 2006 to June 2008 HR Process Owner 1800 Bldg. Eastwood Libis QC NCR 1110 Philippines Managed escalation for employee's benefit and claim -related concern. Acted as Tier 2 for issue resolution of Benefits related queries. Communicate or respond promptly to queries or for any changes to Contact Centre. Responsible for document management, develop and keep current complete process documentation including flow charts with key control points, process narratives and desk procedures. Provided the client with support and data for internal and external audits. Ensure compliance to existing standards and other applicable laws. Implemented internal control measures and perform compliance testing to ensure that processes meet business controls requirements. Coordinated cases and requests to subject matter experts and designate to process owners (Health care, pension, payroll, welfare...) Managed welfare-related cases for active employees and retirees (POA, Beneficiaries, Life insurance, and Social security correspondence). Executed HR admin procedure for filing FMLA and LOA. Maintained Service Level Agreement (SLA) and/or Internal Measures for the processes handled Documented monthly benefits scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics Served as back up resource for other service owners as needed Conducted Root Cause Analysis (RCA) for any service delivery upset or misses Identified work process improvements and issue prevention Maintained personnel data and changes in SAP (PA20, PA30, PA40) Recipient: IBM Bravo Award for HR Delivery Earlier Career: ePLDT Ventus Support Desk/ Assistant Team Lead Ground Floor, Hatch Asia Bldg. The Fort, Taguig Philippines Best Western International Hotel Sales Reservation Representative Nextel Telecommunication Customer Care Representative Pinnacle HealthPointe Scout Torillo, Timog Quezon City Philippines February 2003 to July 2006 January 2005 to July 2006 February 2003 to January 2005 May 2002 to February 2003 Human Resource Assistant / Marketing / Membership Consultant/ Front Desk Education and Certifications Bachelor of Science in Psychology School of Science Centro Escolar University, Manila 2002 Registered Estate Planner, IARFC Philippines, Inc. (International Association of Registered Financial Consultants) October 2015 Licensed Financial Consultant National Achievers Club with some months of being Top Unit Agent Prulife UK 30th Flr. Wynsum Corporate Center Ortigas Center Pasig, November 2013 Entrepreneurial and Development Training Overseas Workers Welfare Administration (OWWA) Manila, January 2013 Professional & Adult Continuing Education (PACE) Singapore, 2012 Certificate of Employment Intermediaries (CEI) Employment Act Employment Agency Framework Employment of Foreign Manpower Act Worker's Injury Compensation and Immigration Act