Romil Shah

ROMIL SHAH 26 Edengrove Court Rooty Hill 2766 Mobile (- • E-Mail-TECHNICAL EXPERTISE - Microsoft Dynamics 365 Power Automate/ Flows Business Process Analysis Documents Core Pack Plumsail Salesforce Office 365, Skype for Business, SharePoint, Microsoft Teams Azure Active Directory, single sign on, Intune HPE Records Manager (known as TRIM/EDRMS) JIRA and Confluence Microsoft Exchange EDUCATION – CERTIFICATIONS - Advance Diploma in 3d Animation, Gujarat, India - MAAC Institute (2013) Microsoft Certified – Power Platform Fundamentals Microsoft Certified – Power Platform Functional Consultant Associate JIRA Essentials Implementing Office 365 - 2016 Azure Infrastructure as a Service – 2017 PowerShell – 2017 PROFESSIONAL EXPERIENCE Orby Power Platform Specialist • • • • • • • • • • Apr 2023 – Present Developed and implemented Dynamics 365 CE/CRM and Power Platform solutions—including model-driven and canvas apps—delivering tailored, scalable solutions that align with client business needs. Designed and automated business processes using Power Automate, integrating third-party services such as Plumsail for document generation and approval workflows. Implemented and configured Documents Core Pack templates and automation to streamline document generation and delivery for end users. Contributed to the full lifecycle of Dynamics 365 CRM/CE and Power Platform projects, demonstrating hands-on expertise in development, customization, and technical consulting. Collaborated directly with clients and stakeholders to gather requirements and deliver effective, userfriendly solutions. Demonstrated proficiency in solution configuration, workflow automation, data integration, and user experience design across Microsoft’s low-code/no-code platforms. Authored detailed documentation outlining application functionality, configurations, integrations, and user guidance to support ongoing use and governance. Provided technical support and guidance post-deployment to ensure system stability and client confidence. Effectively communicated complex technical concepts to a range of audiences, bridging the gap between business and technology teams. Maintained a proactive attitude, consistently seeking opportunities for learning and professional development within the Dynamics 365 and Power Platform ecosystem. • Managed and updated the company’s WordPress website, creating and maintaining pages using Divi Builder to ensure a modern and user-friendly web presence. Walkerscott Dynamics Consultant ● ● ● ● ● ● Responsible for scoping changes wanted by the customer, functionally designing and bringing changes to production. Working with customers to create templates based on their requirement in Documents Core Pack and automate the entire process via Power Automate. Work with customers to understand their business process and apply some smarts and automations in their system. Providing training to ease customers into using the system and creating documentation for wikis/how to guides. Provide hyper care support to customers after going live. Assisting team members as and when required with configuring changes in Dynamics, testing or fixing Microsoft Flows, reviewing Solution design documents. Australian Children’s Education and Care Quality Authority (ACECQA) Business Systems Officer • • • • • • • • ● ● ● ● ● ● ● ● ● Jan 2019 – Sep 2021 Provided frontline support for Microsoft Dynamics 365, including data fixes, dashboards, Teams/Queues setup, and custom reporting. Created ad-hoc reports and automated Active Directory and Dynamics 365 reports using PowerShell. Delivered end-to-end technical support and configuration for Salesforce, including Classic-to-Lightning migration and Azure SSO integration. Managed and improved JIRA Service Desk setup and workflows. Handled annual NQF fee invoicing and analysis process using Dynamics and other systems. Configured compliance policies in O365 for integration with Salesforce and other tools. Supported users across Dynamics 365, Salesforce, JIRA, and HPE Records Manager, ensuring platform efficiency and adoption. Deployed applications using SCCM/Intune and participated in system testing during development lifecycles. Telstra Health, Sydney Service Desk Analyst ● Oct 2021 – March 2023 May 2015 – Oct 2018 Experienced in providing end to end support of MS Office 365 enterprise, MS Azure, TIPT Telephony, configuration of meeting rooms, office network management, software application and desktop support to internal customers Deploying mobile phones and plans to the user, and configuring the device to meet the MDM policy set by the organisation Provide Level 1 and Level 2 support for JIRA, Confluence and Bitbucket Manage Major Incident Management during working and after hours when required which also involves stakeholder management, sending timely updates company wide, managing technical bridge, taking minutes, etc. Experience in driving root cause analysis, post incident review with vendors and internal teams Responsible to resolve tickets in a timely manner and always adhering to SLAs Liaise with vendor to resolve incidents Experience in on boarding a project to the Service Desk catalogue which includes requirement gathering, estimation, support plans and training Creating and maintain troubleshooting articles Staff rostering ● ● Responsible in implementation of a single network to Telstra Health office in Sydney, Melbourne, Brisbane and Perth Experience in Jeopardy management SA Health, Adelaide Service Desk Officer • • • • • • • Jun 2014 – May 2015 Provided first-level ICT support for clinical systems including Sunrise Clinical Manager (EPAS) and standard desktop applications. Resolved technical issues using SCCM, RDP, and internal tools; escalated when necessary and tracked progress. Managed user accounts and permissions via Active Directory and internal systems. Communicated major incidents and updates to users, ensuring smooth operations. Logged and managed requests using MARVAL; ensured SLA adherence and customer satisfaction. Handled confidential information with discretion and complied with security protocols. Liaised with vendors for resolving VPN, SMTP, and Outlook issues.