Romeo Maliwanag

ROMEO M. MALIWANAG 28 Thunderbird Street, Zabarte Subdivision Novaliches Quezon City, Philippines 1124 - | - |- QUALIFICATIONS Advanced troubleshooting and logical problem solving skills. Known for approachability, diplomacy, and calm demeanor. Demonstrated ability to quickly diffuse heated customer situations. Provided a leadership role in a team environment. Demonstrated ability to meet deadlines and set priorities. EMPLOYMENT HISTORY Technical Support Representative | Telephilippines Inc. | March 2, 2016 – Present | EDSA Central IT Center 2 United St. cor EDSA, Greenfield District Mandaluyong City 1554 Receives inbound calls from customers of Telstra Bigpond Internet Service and provide technical support or issue resolution in a professional, courteous, and customer focused manner. Initiates callbacks and transfers as necessary. Client Technical Support Senior Associate | Dell International Services, Philippines Inc. | June 24, 2013 – November 7, 2014 | 2/F 1800 Eastwood Avenue, Eastwood City Cyber park, 188 E Rodriguez Jr. Avenue, Bagumbayan Quezon City 1110, Philippines. Provided technical support to Dell Computer customers on the following: Windows operating system installation. Windows based software installation. File transfer or data backup service. Internet and email setup. Computer accessories setup. Virus and spyware removal. Installation of Anti-virus software program. Parental control setup. Computer errors and problem troubleshooting. New wireless network setup. Connect a device to an existing wireless network. Network errors and problem troubleshooting. Team Leader for Mobile Virtual Network Operator (MVNO) | QIComm Philippines | December 20, 2011 – January 31, 2013 | Unit 104 Building A, Ayala Land Technohub, Commonwealth Avenue, Quezon City, Philippines 1101. Technical Support Representative | QIComm Philippines | February16, 2010 – December 19, 2011 | Unit 104 Building A, Ayala Land Technohub, Commonwealth Avenue, Quezon City, Philippines 1101. Technical Support Professional | Stream Global Services | July 6, 2009 – February 15, 2010 | 6/F SM Annex Bldg. North EDSA, Quezon City, Philippines. Broadband Essentials and Extras Representative | Teletech Customer Care Management Philippines. Inc. | August 1, 2008 – June 30, 2009 | Bldg. F, SM Corporate Offices, 1000 Bay Blvd., SMCBP Pasay City, Philippines. Level 2 Technical Support Representative | Teletech Customer Care Management Philippines. Inc. | April 14, 2007 – July 31, 2008 | Bldg. F, SM Corporate Offices, 1000 Bay Blvd., SMCBP Pasay City, Philippines. Technical Operations Staff | Financial Intelligence Technologies Communications | August 2006 – February 2007 | Ground Floor Grace Building, Ortigas Avenue, Greenhills San Juan AutoCAD Operator | PDR Technology Asia, Incorporated | October 2005 – June 2006 | 6784, Unit 33D 33rd Floor Rufino Pacific Tower, Ayala Avenue, Makati City 1226, Philippines. Transport Service Operator / Driver | SHATZ Transport Service | January 2001 – October 2005 | 28 Thunderbird Street, Zabarte Subdivision, Novaliches Quezon City 1124. Administrative Officer | RETRIEVERS, INC. | March 1997 – December 2000 | 410 Regina Building Escolta, Sta. Cruz Manila. Senior Data Station Operator | RETRIEVERS, INC. | March 1993 – February 1997 | 410 Regina Building Escolta, Sta. Cruz Manila. EDUCATION AND TRAINING University of the East, BS Electronics & Communications Engineering, graduated October 1990 De La Salle University, Integrated Modular Programs for Advance Computer Training, EDP concept  November 17 – December 15, 1990 Informatics Computer Institute, Philippines, Database Management System, FoxPro ver. 2.6 December 1995 Attended professional development programs including Customer Service Excellence workshop, Supervisory Training, Time Management and Interpersonal Skill Development and Team Building Training COMPUTER SKILLS Knowledgeable in Local Area Networking, Wireless Internet Connectivity, PC repair and assembly, and Internet Telephony (VOIP). Well-versed in MSDOS, Windows 98 SE, Windows XP and Windows Vista, Windows 7, Windows 8 and Windows 10 operating systems environment. Knowledgeable in the installation and application of Microsoft Windows Operating Systems, Microsoft Office software programs and also on a variety of Anti-Virus, Anti-Spywares and Internet Security software programs. Obtained DCSE certifications on Foundation 2013 Desktops (Cert ID: 3114), Foundation 2013 Portables (Cert ID: 3116), Printer Foundations (Cert ID: 3138), Foundation 2013 Server, ESD Field Service Kit, Networking and Windows 8 Obtained Certifications on CompTIA A+ 220-801: Laptops and Inspiron 5447/14 and Inspiron 5547/15 eLearning. CIVIL SERVICE ELIGIBILITY Career Service Professional (May 16, 1999), Quirino High School Career Service Sub Professional (August 3, 1986), Quezon City REFERENCES Available upon request.