Romario Nelson
$10/hr
Building rapport, solving problems, and driving customer satisfaction with upselling skills.
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 30 years old
- Location:
- Portmore, St. Catherine, Jamaica
- Experience:
- 7 years
Other
About
In customer service, I have over 6 years of experience. My focus has been on delivering high-quality service, ensuring customer satisfaction, and addressing needs effectively. I have experience in:
- Customer satisfaction: Making sure customers have a positive experience by resolving issues and addressing their needs promptly.
- Sales and upselling: I’m skilled in upselling and cross-selling, increasing revenue by offering additional products or services that align with customer needs.
- Timely conversion: I work efficiently to convert leads or resolve issues quickly.
- Warm lead handling: I've handled warm leads over the phone, maintaining a positive attitude and following a script when necessary.
Languages
