Rollah Gulles

Rollah Mae Gulles-Fuentes TEAM LEAD +63985****750-Bontong, Camaman-an, Cagayan De Oro City SUMMARY Driven Team Lead excelling in coordinating teams to achieve goals. Proven ability to foster collaboration, enhance productivity, SKILLS Critical thinking Effective communication Team Performance Monitoring Knowledge Sharing Quality Assurance Check Detail-Oriented Ability to work under pressure and help streamline processes. Strong focus on developing team members’ skills to ensure good performance and job satisfaction. WORK EXPERIENCE CONCENTRIX SERVICE INC. Position: Team Lead (August 2022 - Present) Monitoringdailyoperationsandcoachingteammembers to improve their customer interactions. Managing escalations and help in resolving complex issues. Ensuring adherence to the client requirements and company policies. EDUCATION CENTRAL MINDANAO UNIVERSITY Bachelor of Arts in English 2010 - 2013 | Undergraduate CONCENTRIX SERVICE INC. Position: Subject Matter Expert (July 2020 - July 2022) Provided expert advice on product-specific issues to enhance organizational efficiency. CONCENTRIX SERVICE INC. LANGUAGES English Tagalog Bisaya REFERENCE Desiree Anne Tagalog Senior Team Lead, Concentrix +6391****0170 Position: Customer Service Rep (Dec. 2018-June 2020) Assisted customers with product-related concerns, feedback and complaints via email and calls. CONCENTRIX SERVICE INC. Position: Tech Support Rep (Sep. 2017 - Nov. 2018) Provided technical assistance to customers via phone and resolving issues efficiently. CONCENTRIX SERVICE INC. (CATALINA) Position: Tech Support Advisor (Jan. 2015 - Feb. 2016) Conducted remote troubleshooting with customers to identify and resolve technical fault efficiently.