ROLANDO RANCHEZ
GENERAL VIRTUAL ASSISTANT
CUSTOMER CHAMPION
PERSONAL PROFILE
I am a detail-oriented, fast learner and
proactive professional skilled in handling
diverse client needs, offering exceptional
administrative and customer support.
WORK EXPERIENCE
Travel Analyst & Specialist
Spirit Airline • Everise (01/24 - 09/24)
Managed inbound calls, efficiently handled booking
inquiries, cancellations, and special requests, while
adhering to airline policies and procedures
Handled high volumes of calls in a fast-paced
environment, consistently meeting performance
metrics for call resolution and quality.
Dispute Specialist
Coforge Philippines (12/18 - 01/24)
Investigated and resolved customer disputes
related to transactions, ensuring compliance with
banking regulations and internal policies while
maintaining high accuracy
Collaborated with multiple departments to facilitate
thorough investigations
CONTACT ME AT
(--https://www.linkedin.com/
in/rolando-jr-ranchez-a0
SKILLS SUMMARY
General Virtual Assistance
Administrative Tasks
Sales & Upselling
Customer Support
Customer Retention
General Banking Specialist
Technical Proficiency (CRM)
Citibank • Genpact Services (09/17 - 08/18)
Dispute & Chargeback
Managed customer inquiries related to Citibank
accounts, providing timely support and resolving
issues regarding transactions, billing, and account
discrepancies while maintaining high standards.
Sales Associate - Level II
AT&T • Concentrix Philippines (01/16 - 08/17)
Provided advanced support for complex sales
inquiries, including account upgrades, bundled
service packages, and customer retention efforts,
while consistently meeting sales targets.
CHARACTER REFERENCE
Abbi Danoso
SF Creatives • Agency Owner-Michael Palacios
Subject Matter Expert | AMEX-
