Rolando Jr Ranchez

Professional Summary:

With extensive experience in customer service and sales, I have honed my ability to deliver exceptional client support and drive positive outcomes. I have worked with leading organizations such as AT&T, Citibank, PayPal, 53 Bank, and Spirit Airlines, where I managed high-volume customer interactions, resolved complex inquiries, and consistently exceeded performance metrics. My background showcases strong communication skills, attention to detail, and the ability to adapt to diverse industries and customer needs.

Key Skills and Qualifications:

• Customer Service Expertise: Proficient in handling customer inquiries, complaints, and escalations with professionalism and empathy. Adept at maintaining high customer satisfaction rates in fast-paced environments.
• Sales Acumen: Demonstrated success in identifying customer needs, presenting solutions, and achieving or surpassing sales targets.
• Problem-Solving: Skilled in quickly diagnosing issues, providing effective resolutions, and ensuring a positive customer experience.
• Organizational Skills: Highly efficient in managing time, prioritizing tasks, and maintaining accuracy in high-pressure scenarios.
• Technical Proficiency: Experienced with CRM systems, contact center tools, and online collaboration platforms.

Professional Experience:

• Customer Service Specialist – AT&T, Citibank, PayPal, 53 Bank, Spirit Airlines
• Delivered exceptional service by addressing customer inquiries, resolving billing concerns, and troubleshooting technical issues.
• Built rapport with customers to foster trust and loyalty, resulting in improved retention and satisfaction scores.
• Collaborated with team members to meet company objectives and share best practices.
• Sales Representative
• Utilized active listening to identify customer needs and recommend tailored solutions.
• Met and exceeded sales quotas by effectively promoting products and services.
• Maintained detailed records of sales and interactions for reporting purposes.

I am now seeking to leverage my experience and skills in a virtual assistant (VA) role, where I can provide administrative support, maintain excellent client relations, and contribute to organizational success.