Rolande S. Sumner

ROLANDE S. SUMNER, ELI-MP 111 Mill Pond Rd | Powdersville, SC 29642 | - |- LEADERSHIP DEVELOPMENT CONSULTANT | MILITARY TRANSITION COACH | RECRUITER Rolande Sumner has developed 23 years of coaching, leadership and management experience in the Human Resources and Administrative industries through her military service in the US Army, Goodwill Industries, Talent First Class Recruiting, Butter Angels Handcrafted Skin Care and Life After Service Transitional Coaching. Rolande Sumner’s primary competencies are transition coaching, life coaching, administrative process improvements, full-cycle recruitment, employee management, talent acquisition management, leadership development, and succession planning. CAREER HIGHLIGHTS • • • Restructured the medical readiness verification process, resulting in a 62% improvement in operational readiness and the successful deployment of over 700 service members. Recognized for securing the most job placements for two consecutive program years as part of a 6person team spanning a 16-county territory, 240 participant clients. Authored standard operating procedures to improve the efficiency and accuracy of personnel action processing through 3 regional territories resulting in the savings of thousands of workforce hours. PROFESSIONAL EXPERIENCE LEADERSHIP DEVELOPMENT CONSULTANT | OWNER June 2018 - Present LIFE AFTER SERVICE TRANSITIONAL COACHING LLC, Powdersville, SC It is my mission to dramatically empower veterans to claim their autonomy, independence, and personal accountability through individualized mentorship, coaching, and training via the military transition to the entrepreneurial process. • Develop organization foundation to include bookkeeping, LLC structure, marketing, and client recruitment. • Conducted small business and personal development workshops and presentations with a total value of $1,500. • Maintained and continuously growing a private client/lead list worth $40,000. • Provide coaching to women veterans, which assists them in overcoming overwhelm, relieving frustration, making dynamic progress in personal and professional lives. • Provide small business advice to women veterans in their startup phase of business. • Develop customized programs for optimal satisfaction and performance in the personal, professional, and entrepreneurial journey in one on one, group, and workshop environments. SCSEP SERVICE CASE MANAGER October 2016 - Present GOODWILL INDUSTRIES, Greenville, SC Coordinated full cycle recruiting, case management, and talent management for a 5-county territory as part of a $1.1 Million Grant from the South Carolina Lieutenant Governor’s Office on Aging. Rolande S. Sumner Page 2 • • • • • • Developed a training plan for State and Federal program grant expansion and integration, resulting in sub-contractor savings of $3,000. Administered Life/Career Coaching to program participants and client host agencies, resulting in subcontractor savings of $125,000 to date. Developed employment plans for participants, identifying skills and barriers, low-cost sourcing resources, and specific steps to achieve employment goals. Supervised safety compliance of Host Agency training sites and participant education, resulting in $0 in worker compensation claims. Exceeded all six measures of the 2017 Department of Labor Core Performance Measures, which motivated the Department of Labor to issue the grant for another four-year cycle. Recognized for securing the most job placements for two consecutive program years as part of a 6person team spanning a 16-county territory, 240 participant clients. OPERATIONS MANAGER | OWNER December 2015 – June 2018 BUTTER ANGELS HANDCRAFTED SKIN CARE Established a limited liability company, which made handmade skin care products following government regulatory guidance. Focused on product development, sales, branding, performance metrics, marketing, client on-boarding, client relationship management, strategic planning, and customer relations and engagement. • Created and maintained a Startup Company, generating an annual revenue of $10,000 per year. • Conducted full-cycle business to business sales recruiting, resulting in the repeat wholesale revenue of $6,500 annual income. • Formalized compliance with US Food and Drug Administration, US Department Agriculture, US Patent and Trademark Office, and Leaping Bunny policies and regulations. • Developed and managed marketing campaigns resulting in regular audience engagement over five platforms. • Initiated and obtain USPTO Registered Trademark • Award-winning recipient of the 2018 Mogul’s Entrepreneur of the Year • Received industry-specific certifications such as PETA Cruelty-Free & Vegan Certified, Natural Ingredient Resource Center Certified, and Leaping Bunny Certified TALENT ACQUISITIONS MANAGER May 2015 – March 2016 FIRST CLASS RECRUITING, Greenville, SC Developed a diverse talent pool with a focus on the sales, manufacturing, and information systems industries through a variety of recruitment methods. Established startup company applicant tracking system and social media presence. • Coached recruits in life, career, and other job-related matters, resulting in a loyal and robust lead pipeline. Rolande S. Sumner Page 3 • • • Launched company recruiting efforts via social media, internet job boards, and searches, which created a savings of $6,512 a year. Provided talent acquisition management and technical recruiting for a startup with an annual business income of $30,000. Developed and implemented a recruiting strategy to identify appropriate candidates for open positions. Grew and maintained talent pool, targeting current openings and anticipating future staffing needs. HUMAN RESOURCES MANAGER May 1995 – March 2015 UNITED STATES ARMY, Columbia, SC Motivated, mentored, and supervised employees in day to day human resources operations, career development, employee engagement, leadership development, performance management, and mission readiness. Provided human resources support to combat arms departments with as many as 175 employees, utilizing the human resources information system, applicant tracking software, and project management skills. • Provided career and leadership coaching to more than 1,000 services member, resulting in accelerated advancement, stronger leadership foundation, and more extended service for approximately 65% of those coached. • Unified and supervised personnel and equipment while deployed in Afghanistan, resulting in the successful completion of the mission and 100% of all team members to the United States. • Advised senior leaders on matters of talent management, attrition, and performance resulting in the successful utilization, retention, and advancement of the organization's human capital. • Counseled employees on all aspects of employment to include formal investigations of complaints as well as recommend appropriate resolution. • Facilitative Transportation Section Manager of $1.9 Million in personnel and equipment, including vehicle maintenance, transportation manifests, and load plans, as well as all personnel actions. • Authored standard operating procedures to improve the efficiency and accuracy of personnel action processing through 3 regional territories resulting in the savings of thousands of workforce hours. • Improved operational readiness by offering HR support, training, coaching, responding to inquiries and resolving issues for 175 employees. • Spearheaded sexual assault victim advocacy for three territories, resulting in the post-sexual assault attrition rate for the State of South Carolina. • Provided full-cycle recruiting for regional departments, provided both new employee and local department support. • Restructured the medical readiness verification process, resulting in a 62% improvement in operational readiness and the successful deployment of over 700 service members. EDUCATION & CREDENTIALS Bachelor of Arts, Liberal Studies Limestone College Graduated May 2014 Rolande S. Sumner Page 4 Certified Professional Coach (CPC) Energy Leadership Index – Master Practitioner (ELI-MP) Institute of Professional Excellence in Coaching (iPEC) April 2019 February 2019 ASSOCIATIONS Secretary Vice President of Public Relations Toastmasters International, Club #2555 2019-Present- Social Media/Branding Member Sister Veterans 2018-Present 2016-Present Member FemCity – Greenville 2016 – Present Ambassador Women Veteran Social Justice Network - KEY PEARLS Youth Program Advisor KEY PEARLS Youth Initiative National Program Manager KEY PEARLS Youth Initiative Co-Chair KEY PEARLS Youth Initiative Chair Dean of Pledges Big Sister Member Kappa Epsilon Psi Military Sorority Inc. -