Rokas Dulevicius

Rokas Dulevicius Telephone: - Email:-Languages spoken: English, French, Spanish, Lithuanian I am studying business, languages and cultures at one of the world’s leading universities. I chose this course as I always had strong interest in international business; and what is a better way to prepare for a career in an international environment than an addition of a degree in other languages and cultures. I have just finished my year abroad, during which I studied at the Aix-Marseille university in France and the UPC university in Peru. This was an irreplaceable opportunity where I learned how to be successful working in teams of people from different cultures. On numerous occasions, due to my ambitious nature, I had aimed high and found myself in situations that are new to me: starting jobs without previous experience and working unsupervised, studying two degrees at the same time, going to study to countries while still learning the language. However, I enjoy this type of experiences and am proud to say that I always managed to adapt quickly and thrive. EDUCATION The University of Sheffield (studying currently) Dual BA Business Management and Modern Languages and Cultures Here I have attained a first-class knowledge in different fields of business, such as marketing, strategy, supply chain, economics to name a few. I have been a part of various successful team projects, some of which I was the leader of. Kaunas Jonas Jablonskis Gymnasium A-Levels    Mathematics English Lithuanian Experian PLC Customer Relations Case Manager Supporting: Aug 2016 – May 2017 Full time: May 2017 – July 2019         Business development  Well-versed in Microsoft Office Suite  Quality Assurance  Experience working with CRM systems, such as Salesforce  Initiative and diplomatic communication in team-working EMPLOYMENT  KEY SKILLS & EXPERIENCE  Administrational tasks  Managing a team  Investigating fraud  Working to strict deadlines  Data entry skills  Remaining calm and rational under pressure  Calendar planning Investigating complex complaint cases meticulously to  Testing websites ensure nothing is missed  Evaluating search engines Providing the best possible resolution to the complaint to save the customer relationship  Professional telephone manner Remaining compliant with Financial Conduct Authority, Payment Card Industry Data Security Standard, GDPR regulations Providing feedback to colleagues across different departments to prevent future mistakes Implementing technical fixes to resolve issues with credit reports Working along with and delegating tasks to other departments to ensure the fastest and best possible solution Evaluating monetary compensations/refunds to redress the customer appropriately Performing a QA function when assessing previous colleagues’ performance Page 1 of 2 Experian PLC Customer Service Representative Feb 2016 – May 2017          Dealing with fraud Educating customers on their credit report and credit score Identifying technical issues within the IT systems Raising queries with lenders when there are incongruities in customer’s credit report Proactive communication with empathetic objection handling Quick, proactive approach towards complex issues Remaining calm under pressure Rapid navigation through a large number of complex IT systems Ensuring customer success by giving the correct advice about the products offered to match the customer’s needs Ian Fretwell Personal Assistant Jan 2015 – Feb 2016       Managing the diary Arranging meetings Coordinating travel arrangements Event planning Correspondence management Strict time management QUALIFICATIONS  PRINCE2 Foundation  PRINCE2 Practitioner (studying currently)  PRINCE2 Agile Foundation ACHIEVEMENTS     NT Partneris Real Estate Manager Dec 2013 – Feb 2014      Developing new leads when expanding into new markets Arranging maintenance Negotiating with different contractors Preparing financial data Managing marketing plans    Justnera Sales Manager Jan 2010 – April 2010      Developing new business for the jewellery shop by conducting market research Searching for new suppliers and purchasing new items General bookkeeping Ad-hoc admin duties Assessing pricing strategies   I continuously exceeded the complaint case closure targets On more than one occasion I have single-handedly resolved customer’s issues that had not been resolved for months by different departments I was elected as my department’s Kaizen representative Generated new leads in a new market which helped the company’s operations expand quicker I have won numerous awards for turning detractors to promoters I have taken the initiative and digitalised my employer’s paperwork Always went an extra mile for the customer to ensure the best possible outcome I efficiently utilised Microsoft Excel and different CRM systems to prioritise and manage my case workload to the deadlines I have taken upon myself to coach my teammate which led to them finishing the task impeccably Page 2 of 2