Rohit Kumar

ROHIT KUMAR Dehradun Uttarakhand Phone: - Email:- : Core Competencies ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Remote Customer Support: Phone, Email & Live Chat CRM & Ticketing Systems: Zendesk, Freshdesk (basic) Communication: Clear, empathetic client interactions Problem Resolution: De-escalation & follow-up Data Entry & Documentation: Accuracy & attention to detail Workflow Management: Prioritization & multitasking Technical Aptitude: MS Office (Word, Excel, Outlook) Team Collaboration: Virtual meetings & reporting Adaptability: Quick learner of new tools/processes Compliance: Adherence to SOPs & data-privacy guidelines Education :●​ Bachelor of Arts 2020 IGNOU University, Dehradun, India ●​ Secondary School 12th 2017 Central Board Of Secondary Education,India ●​ High School 10th 2014 Central Board Of Secondary Education,India Professional Summary :Customer-focused and dependable professional with over 6 years of experience in guest services and safety operations, including 3 years as a Security Officer in Dubai and 3 years as a Platinum Guest Service Representative at Domino’s Pizza. Adept in communication, issue resolution, and customer satisfaction. Skilled at handling inquiries via phone and face-to-face, maintaining detailed records, and resolving customer complaints effectively. Eager to leverage strong interpersonal and organizational skills in a remote customer service role. Professional Experience :1. Administrative Assistant We One (DP WORLD) Dubai, UAE From December 2021 - May 2025 ●​ Handled customer and vendor inquiries via phone, email, and online portals, maintaining a 98% satisfaction rate. ●​ Managed daily administrative workflows: scheduling virtual meetings, preparing reports, and updating client records in CRM. ●​ Coordinated interdepartmental communication, ensuring timely resolution of issues and clear handovers. ●​ Documented all interactions and escalations accurately, supporting audit-ready compliance. Guest Service Representative Jubilant Foodworks (Dominos Pizza), India From May 2018 - March 2020 ●​ Served as the primary point of contact for high-value customers, resolving order issues, and managing special requests. ●​ Processed an average of 80+ phone and online orders per shift, maintaining 99% order accuracy. ●​ Trained new team members on POS systems, customer-interaction protocols, and upselling techniques. ●​ Collected and logged customer feedback, collaborating with management to implement service improvements. Technical Skills : ●​ ●​ ●​ ●​ Software: Microsoft Office Suite (Word, Excel, Outlook), Google Workspace CRM/Ticketing: Basic exposure to Zendesk & Freshdesk Communication Tools: Zoom, Microsoft Teams, Slack Data Management: Online forms, shared spreadsheets Certifications & Professional Development ●​ Customer Service Excellence (LinkedIn Learning) Personal information: Nationality: DOB: Material status: Language know: Indian 25/06/1997 Unmarried English and Hindi