Rohan Micah Celeridad
Cainta, Rizal
--
OBJECTIVE
To maintain customer satisfaction and improve customer experience with Telecom Call Center through my
proven problem-solving skills, customer experience, and product knowledge.
EXPERIENCE
Convergys, Quezon City
Customer service associate and Technical Support
October 2015 - April 2016
●
●
Assisted customers with their Credit card bills and transactions.
Provided walk-through and simple assistance with online navigation.
Sitel Philippines, Pasig City
Sales Representative
July 2016 - August 2017
●
●
●
We offer different kinds of insurance for our customers' home appliances to protect them and their
families and to help them avoid any inconvenience in the future.
Assisted customers with scheduling a repair visit for their home appliance.
We also offer an estimated quotation for a home improvement plan.
Alorica, Quezon City
Technical Support
September 2018 - September 2019
●
●
●
I was assigned as a technical support in our cluster.
Assisted customers with their Phone/signal issues.
Worked as an all-in support in our cluster and assisted my colleagues who needed guidance with
troubleshooting with their customers.
HSBC Electronic Data Processing, Quezon City
Phone banker
September 2020 – February 2024
●
Worked under the HSBC Canada process.
Phone banker for bank accounts and Mastercard.
Assisted customers with online banking issues and troubleshooting.
●
All inquiries about bank accounts, and other banking products and services.
●
●
EDUCATION
Casimiro A. Ynares Sr. Memorial National High School, Taytay Rizal
High School Grad.
June 2010 - April 2014
