Rohan Micah Amable Celeridad

I have over five years of experience working as a customer service representative in the BPO industry. During this time, I’ve handled various accounts, including voice, email, and chat support, for both domestic and international clients. My main responsibilities included assisting customers with inquiries, resolving complaints, processing transactions, and ensuring a high level of customer satisfaction.

Over the years, I’ve developed strong communication and active listening skills, which have helped me build rapport with customers and handle even difficult situations professionally. I’m also highly skilled in problem-solving, multitasking, and working under pressure while meeting performance targets and service level agreements.