Rodolfo Kris Z. Endaya

RODOLFO KRIS Z. ENDAYA VIRTUAL ASSISTANT I SEO I CUSTOMER / CHAT SUPPORT I GRAPHIC DESIGN I ADMIN SUPPORT I WORDPRESS I SOCIAL MEDIA SPECIALIST I VIDEO EDITING OBJECTIVE: To be part of an organization where I can excel and progress as an asset in the pursuit of its mission and vision, given the proper challenges that bring about the effective utilization and enhancement and to work with competency and honesty. CONTACT Blk 10 Lot 69 Cedar Village Carmona ,Cavite 4116 -- - US phone number: - https://www.linkedin.com/in/ rodolfo-kris-endayab- live:.cid.6ae6a908fe7d7 9ce PERSONAL PROFILE A designated Customer Service with strong communication skills for 10 years Experienced using RingCentral, Zoom, HubSpot, OneComm and Citrix Possess a working knowledge of Microsoft Applications, Canva, Adobe and WordPress Can work with minimal supervision and can still deliver quality results WORK EXPERIENCE Capital One Support, Nesting Coach I Customer Service JULY 2014- JUNE 2020 Provides coaching to mentees Updates the team regarding new procedures and product prior to shift Call listening Tracks regulatory and business intent error Performance Analysis of mentees Sends weekly and monthly daily report based don their performance Facilitates discussion group related to products and procedures during team meeting Provides credit card information to customer about products and services Handles complaint, ,billing statement ,payment and fees Updates customer information Follow up call or schedule a call back to customers EDUCATION Accomplishments: Coach Arellano University Bachelor in Management,2005 TRAINING Best Sr. Customer Service Representative Best in Quality Calls Year to Date Perfect Attendance iBM/Concentrix, Customer Service FEB 2013 - JUN 2014 General Virtual Assistant SEO,Graphic Design, Video Editing,General Virtual Assistant Handles billing questions , payments and fees Performs mobile troubleshooting Explain mobile plans and other queries Updates account information ACS/ALORICA, Customer Service DEC 2009- OCT 2012 REFERENCE Tavas, Arlene Unit Manager Capital One--Torrijos Mhae Unit Manager Alorica--Afable, Barbara Team Lead Concentrix- Email: n/a Garsuta, Neil Team Lead Alorica-- book or cancel a flight tracks lost luggage, carry on and other personal items Updates customer information Assist escalation calls Creates an order to move, add and cancel television services Handles paperview order, bills and technical issues Accomplishments: TIER 2 Point of Contact Perpetual Help Hospital, Nursing Aide JAN 2006-MARCH 2009 Provides assistance to nurse and doctors Prepares instruments needed Change linens and do errands Monitors Vital signs and oxygen Transfers and helps in positioning the patient