RODNEY SILVA
ABOUT ME
Dynamic and detail-oriented professional with a strong background
in customer service, organization, and problem-solving. Skilled in
using technology and tools to streamline processes and deliver
exceptional results. Passionate about creating positive experiences,
building strong relationships, and continuously learning to grow
both personally and professionally. Adept at working in fast-paced
environments while maintaining a focus on quality and efficiency.
WORK EXPERIENCE
2025
Contacto
Providing customer service via phone, email,
and chat for multiple clients including
electricity companies (Nordy and Chippio), El
Real Alcázar Monument, IFEMA (Madrid’s
trade fair institution), and Sanitas Mayores.
The role requires in-depth knowledge of
each client's services to offer accurate and
efficient assistance.
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Nie: Y-C
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Driver's license type B
Communication Skills
Teamwork and Collaboration
Problem-Solving
Adaptability
Leadership and Team Management
Time Management
Critical Thinking
Creativity and Innovation
Conflict Resolution
Decision-Making
Bilingual (Spanish/English/Swedish)
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Restaurante Delirio Habanero
Owner and General manager
Restaurante Paladar de Cuba
Waiter and Bartender
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Zumba Instructor
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Roka Films
Event planning ( weddings quinceañeras
and special events) Film industry
EDUCATION-
Virtual asistance course
Advance course in several tools for virtual
assistance work
SFI and SAS School
Completed intensive Swedish language courses through SFI
(Swedish for Immigrants) and SAS (Swedish as a Second
Language), focusing on grammar, communication, writing,
and cultural understanding
Softwares
Microsoft Office Suite (Word, Excel, PowerPoint)
Project management software (Trello, Asana, Jira)
Graphic design (Canva, CapCut)
CRM software
Microsoft Teams
Google Workspace (Docs, Sheets, Slides, Drive)
Zendesk
TUI MUSEMENT
Providing personalized assistance to
travelers, handling bookings, inquiries, and
complaints in a professional and
empathetic manner. Ensured a smooth
and enjoyable customer experience
before, during, and after their trips.
Plaza Alqueria de las flores 4,
46701 Gandia, Valencia , España
Skills
SOSMATIC
2010
Scandinavian bar academy
Advance cocktail brewing course
2009
Johan och Nistrom
Barista course
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Habana University
Bachelor's Degree in Accounting, Finance, and
Business Administration
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Mandatory military service
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Primary to Highschool studies
