Rodessa Claire Ventura
Customer Service
Energetic customer service specialist with 2+ years of experience in technical support. A customer
service specialist responsible for handling questions, comments, and complaints regarding a
particular business.
Contact
Phone
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Email
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Address
55 Magnolia St. Pasong Tamo QC
Education
Experience
2020 - 2022
Upwork
Social Media Manager
•Oversee Social Media pages and identify areas for improvement, things to continue
doing, and executions to test-and-learn from
•Prepare communications for consumer complaints sent through social media.
•Generate, edit, publish and share engaging content daily (ex. original text, photo, and
video.
•Communicate with followers, respond to queries in a timely manner, and monitor
reviews.
2018 -
College Undergrad
University of East
Alorica
Technical Support Representative
•Responded to customers experiencing connectivity issues and provided step-by-step
instructions to resolve issues.
•Provided positive customer support to difficult customer issues using de-escalation
methods and by maintaining composure and patience.
2017 - 2017
Alorica
Skills
Customer Service
Basic Troubleshooting
CRM Tools
Social Media Management
B2B Representative
•Answering account inquiries such as rate plans and active lines
2014 - 2017
Alorica
Customer Service Specialist
Communicated with customers to explain billing procedures, arranged for payment
options and processed payments accurately.
Email Support
Language
Reference
English
Tagalog
Florence Napao
Matthew Munoz
Coach, Alorica
Business Owner
Phone:-
Phone:
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Email :
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Email :
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