Roderick Santos Boongaling

RODERICK BOONGALING AMAZON PPC EXPERT ABOUT AMAZON SERVICES OFFERED I am an Amazon Virtual Assistant seeking a full-time position in the field of Amazon E-commerce, where I can apply my knowledge and help Amazon Store Owners grow and expand their business Amazon Sponsored Ads Product Research Supplier Listing Listing Creation / Optimization Customer Service Inventory Management WORK EXPERIENCE PERSONAL SKILLS Creative Spirit Reliable and Professional Organized Time Management Team Player Fast Learner Motivated CONTACT P: - E:- SOCIAL QUALITY ASSURANCE MANAGER AFNI PHILIPPINES IN.| Feb 2021 - JUNE 2021 Manage day to day operations ensure audit delivery business operations are done per client requirement Implement a clear overall quality strategy with scalable process/tools/ systems that allow resource-efficient monitoring of decision accuracy and align to client contract agreement. Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with the operations team to improve quality performance Proactively identifies opportunities and coordinates with different functions – operations, training, workforce, and reporting towards quality improvement Drive investigation of highly sensitive issues affecting client, working with different teams to understand why and what happened Bring innovative ideas and help clients create work process standardization SENIOR LEAD - OPERATIONAL RISK MANAGEMENT SUTHERLAND GLOBAL SERVICES| JAN 2017 - AUGUST 2021 Identify risk areas and recommend action plans to Management in order to avoid/eliminate/mitigate risks that may threaten corporate assets, affect business continuity and specific areas of Operations. Recommend policies that will ensure compliance with information security policies and government regulations on data privacy. Conduct data and information analysis and processing in collaboration with Internal Audit, Information Technology, Accounting, Compliance and Security Office ASSOCIATE MANAGER - QUALITY ASSURANCE SUTHERLAND GLOBAL SERVICES| Oct 2014- Dec 2017 Conduct Root Cause Analysis Assist Project Management in-process metrics definition/collection and maintenance and bringing in statistical analysis techniques for increasing predictability of the development process Provide clear governance on quality tasks relative to insights generation and innovation Ensure quality measures align with program outputs or SLAs Proactively Communicate relevant observations or findings with all stakeholders TOOLS USED CANVA GOOGLE SHEETS HELIUM 10 JUNGLE SCOUT MICROSOFT EXCEL MICROSOFT POWERPOINT SENIOR QUALITY ANALYST SUTHERLAND GLOBAL SERVICES| Aug 2011- Sept 2014 Demonstrated knowledge of contact center operations and customer support Supervisory skills (including tools, processes and systems knowledge) Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals Ensure client and corporate service, quality, and contribution goals, and associate satisfaction goals within the site are met Provide leadership and management to associates; provide training and development of supervisory team CUSTOMER SERVICE REPRESENTATIVE SUTHERLAND GLOBAL SERVICES| Jul 2009 - Jul 2011 Serves as a Technical support representative, answer incoming phone calls and provide support customers experiencing computer problems of all kinds, VoIP and Televisions. EDUCATION BACHELOR OF SCIENCE, MARINE TRANSPORTATION PHILIPPINE MARITIME INSTITUTE | 2002 - 2004 BACHELOR OF SCIENCE, INFORMATION TECHNOLOGY FAR EASTERN UNIVERSITY | 2001 - 2002 TRAININGS | CERTIFICATIONS AMAZON FILIPINO PPC MASTERCLASS | NOV 2021 SPONSORED ADS FOUNDATION | OCT 2021 AMAZON VA SELLER MASTERCLASS | JUL 2021