Rodé Strachan

Rodé Strachan Customer Support Specialist Contact-- About Me An experienced Customer Support Specialist with exceptional skills in sales, problem solving, customer service, and overseeing team leading. Excellent knowledge of effective communication, team building and assisting with customer complaints. Crooked River, Annotto Bay P.O St. Mary Jamaica https://www.linkedin.com/in/rodé-strachan-71b032293 Education CAPE SUBJECTS University of the West Indies- CAPE SUBJECTS St. Mary High School- Skil l s Team Management Customer support Online Chat Support Outbound Sales Email Communication Appointment Scheduling Phone Communication Cold Calling Customer Retension Language English Expert Level - Native Work Experience National Recalls, 440 N Barranca Ave #6335Covina, CA 91723 (November 2022- January 2024 Position: Patient Care Coordinator Job Role: -Calling patients due for exams -Scheduling patients -Taking incoming calls for offices -Making outbound calls for offices - verifying insurance benefits and any other additional admin duties -Sending emails and messages to offices for patients - Meeting Daily KPIs - Adhering to HIPAA NK Customer Solutions, Main Street Annotto Bay St, Mary December 2019-October 2022) Position: Tele sales Agent received promotion to Subject Matter Expert/Team Leader Job Role: - Monitor the team to ensure efficiency -Write End of day reports to send to the management teams -Ensure the comfortability of my team members -Create training material for each account -Train agents in accent neutralization or provide American Accent training -Learn each account and answer questions that the agents may have - Audit and grade calls then send the agents scores to management -Coach agents on their areas of opportunities and reward them for their strengths and accomplishments and tracking their performance VXI Jamaica Ltd-General Marketing and Sales Department, 7 Courtney Walsh drive Kingston 10(May 3, 2017- March 10, 2018) Position: Account Associate Job Role: -Provided quality customer service to customers -Converted calls to sales -Met daily goals in a target driven environment -Ensured Sales needed to help boost business are made when daily conversions are viewed weekly References Donna-Kaye Blake Plunkett Contact Center Manager Holland Thompson Minister of Religion Phone: - Phone: - Email :- Email : -