Rodé Strachan

I bring over five years of comprehensive customer service experience, beginning with a successful role in outbound sales where I became a top sales agent. Transitioning to inbound sales, I earned the Employee of the Month award in February 2018 for maintaining the highest sales percentage. My career progressed to roles as a trainer and quality analyst, where I graded calls, coached agents, and developed training materials tailored to different learning styles. Promoted to Subject Matter Expert and then Team Leader, I became proficient in account knowledge and agent support. Additionally, I wrote proposals to secure new accounts for the call center and collaborated with the talent acquisition team to recruit qualified employees.