Rocky Rose Elizalde

ROCKY ROSE ELIZALDE PROFILE WORK EXPERIENCE Accomplished professional with a combined experience in Data Entry, Reporting, Customer Support and Data Analysis. Experience in Customer Support and Data Analysis for USbased clients such as Dell, MetroPCS and Xbox. Proven expertise in the Customer Support department which led to my promotion as a Quality Analyst. Skilled at Reporting and Data Entry for an Australian logistics company, XL Express. Proficient in MS Office, strong communication skills, organized, with a track record of success. BMG Outsourcing | Reporting Analyst (Ad hoc in Accounts Receivable and Accounts Payable) August 2017 - March 2020 Responsibilities: Analyze and identify (up 6,000 connotes weekly) if freight was delivered on time or late. Generate a freight report for clients’ visibility. Input all applicable charges per connote on Microsoft AX to generate revenue and keying hours of work for Payroll. CONTACT PHONE: - EMAIL:-LINKED IN: https://www.linkedin.com/in/rocky-roseelizalde-a49b0813b/ SKYPE: ID: akosirr Email:- Arvato Corporation | Quality Analyst October 2014 - July 2017 Responsibilities: Analyze data based from the team’s performance and surface an action plan for the program’s growth. Constructs Performance Reports to monitor the team’s/program's improvement via MS Excel. Conducts and Facilitates calibration with Microsoft Clients, Team Leads and Operation Managers. Evaluates chat/call on a weekly/daily basis and coaching to be provided after every evaluation. Convergys Philippines | Technical Support Professional May 2014 - October 2014 Responsibilities: Provide technical support to hardware parts of Dell and offer out of warranty solution (replacement or on-site service) via chat and outbound calls (for order and sales completion) using Oracle Siebel. iQor Philippines | Senior Customer Service Associate October 2010 - March 2014 Responsibilities: Deliver general support (Billing and Technical) to MetroPCS customers and drive resolution to their inquiries via phone. SKILLS Team Player Leadership Data Analysis Customer Support Time Management Data Entry 0.00% 25.00% 50.00% 75.00% 100.00% EDUCATION ACLC College – Mabalacat- I took Associate Degree in Accounting with a GPA of 1.56. At the latter part of the course, I was given the opportunity to work as a trainee in Alapag Accounting Firm with hands-on practice of MYOB for basic Bookkeeping.