Rocky Rose Elizalde

ROCKY ROSE ELIZALDE MORTGAGE DOCUMENTATION AND FINANCIAL ASSESSMENT OFFICER HOW TO REACH ME WORK EXPERIENCE 🖥️ Mortgage Documentation and Financial Assessment Officer (March 2022 - Present) Oxygen Home Loans Reviewing of ITR, Company Tax Returns, Notice of Assessment and Income Statement to accurately picture the client's/entity's financial health. Perform Credit Analysis on potential borrowers. Calculate serviceability to gauge the client's capacity to handle repayments. Verification of income, assets and liabilities as part of due diligence to ensure the desired mortgage corresponds with the client's financial plans. Reconciliation of bank statements and pay slips with declared figures to guarantee the client's stability of earning. Complete the underwriting process through Flex, AOL and DocuSign. Ad Hoc: Email Marketing via EmailOctopus and SendX and other Admin Tasks as instructed. :http://www.linkedin.com/in/rockyrose elizalde SKILLS Loan Processing Problem Solving Administrative Support Data Analysis Leadership Microsoft Office Customer Relations Google Workspace Adaptability Interpersonal Communication Organization Team Player People Management Time Management Account Management Risk Management CERTIFICATION Xero Advisor Certified (July 2020) TRAINING Leadership (March 2016) EDUCATION Associate Degree in Accounting ACLC College Year of Graduation: 2009 Invoice Factoring | Client Services & Account Manager (October 2020 - February 2022) BMG Outsourcing Evaluate Financial Statements, P&L, Balance Sheet and invoices to assess the client’s financial state. Review and generate AR and AP report for each client via accounting software (mostly Xero and MYOB) on a weekly and monthly basis. Weekly correspondence with the Accounts/Finance Department regarding the settlement of outstanding invoices. Risk Management: Adherence to KYC, AML and credit checks via NCI portal, creditor watch and Equifax to see the clients' adverse history and limit the company's potential exposure to Fraud. Client Onboarding and lodgment of Securities as PPSR. Managing of accounts, ledger balances and verified invoices in Dancerace. Daily cash flow management and reconciliation to help c-level management gauge the prospective income based on the day-to-day operations. CRM: Secured deals through HubSpot by keeping track of the leads and continuous email management. Ad Hoc: Facilitated SelectPay - a financing startup business. Reporting Analyst (August 2017 - March 2020) BMG Outsourcing Analyze 4,000 - 6,000 delivery connotes weekly to identify the status of each consignment (delivered or late) for a logistics firm. Re-evaluate consignments to ensure all extra charges are spotted to maintain accurate invoicing to the Accounts Department. Weekly presentation of Freight Report to upper management. Payroll Quality Analyst (October 2014 - July 2017) Arvato Bertelsmann Evaluate agent's performance (CSAT, FCR, AHT) to identify areas of improvement and assess their adherence to quality standards. Coaching: Provide constructive feedback based on evaluations, findings and analysis to help agents improve their skills, product knowledge, and customer service techniques. Collaborate with the Operations Team in streamlining the processes and procedures through calibration sessions. Train teams and agents effectively on quality procedures, new processes and updates. Design and develop processes, SOPs, and supporting documentation for training, operations, and customer support. Weekly presentation of Business Review to provide analytical reports and recommend long-term strategic plans to upper management. Successfully spearheaded multiple performance-based projects to drive bottom performing agents to improvement. Technical Support Associate (May 2014 - October 2014) Convergys Respond effectively to client's inquiries via chat and email in a timely and professional manner. Troubleshoot and diagnose hardware issues through probing and testing. Effectively managed multiple cases (with lesser to 0% backlogs) while maintaining accuracy of the resolution and providing follow-up to ensure technical assistance is served satisfactorily. Recommend part replacement or repair as necessary to resolve the specific technical faults. Senior Customer Service Associate (October 2010 - March 2014) iQor Communicate productively with clients via phone to provide assistance on first contact. Resolve account-related, billing and basic technical support. Built a strong and solid client relationship to establish trust with customers. Acknowledge customer complaints while maintaining a positive, empathetic, and professional attitude toward customers at all times.