Rocky Rose Elizalde

As an adept Virtual Assistant, I have a well-rounded skillset in Customer Management, Administrative Support, Real Estate and Financing. In my tenure in the Customer Service industry, I was hailed as one of the best in the Customer Satisfaction category, as a Senior and a Level 1 Tech Associate by assisting clients in resolving their issues regarding billing, technical and live connectivity via phone, email and chat. This passion led me to become part of the management team as a Quality Analyst. In my tenure, I have successfully led performance-based projects, collaborated with internal teams to streamline the process and conducted meetings to devise long term strategic plans for the growth of the business. These experiences allowed me to stretch my skills and gained the luxury of quickly adapting to the complexity of the Financing industry as I’ve been exposed to Accounting roles, CRM, Risk Management and Real Estate.