Rocky Roa Maputi
#15 lot 309 Phase 3a Heritage homes Loma de gato
Marilao, Bulacan
--OBJECTIVES
To contribute to an organization's success through the use of exceptional customer service, managerial and people skills.
QUALIFICATIONS
With managerial and administrative experience
With versatility and adaptability.
Dedication and drive as a hard-working individual.
Ability to manage multiple tasks in a pressured environment.
PROFESSIONAL SKILLS
INTERPERSONAL AND TEAMWORK SKILLS:
Entrusted to process confidential employee records such as salary changes, vacation/absenteeism reports, and performance appraisals.
Responsible for all the administrative and human-resource functions of running the store operations, including the monitoring of the employee performance and training.
Ensures efficient manpower planning and acquisition of personnel.
CUSTOMER SERVICE AND SALES SKILLS:
Oversee and ensures smooth operations by monitoring manpower of the store, stock availability to give the guest a prompt and efficient service.
Handles customer complaints by promptly attending the needs of the customer to lessen customer complaints.
Prepares and manages reports for all marketing related activities like tie-up promos new product launches, price increase etc. By contracting admin. Coordinator for promo or tie-up with establishment near the store to help increase sales of the store.
MANAGERIAL AND SUPERVISORY SKILLS:
Monitors duties and responsibilities supervisors, admin. Assistant, cashier, sales staff by rotating and checking store area so that fast service will be given to the guest.
Ensures productivity, efficiency, profitability, and delivery of quality products and services by monitoring that standards, policies and procedures set by the company are properly understood and followed by all staff.
Develops and implements operation standards.
Controls and maintains company standard.
QUANTITATIVE SKILLS:
Achieve financial targets by maximizing revenues and improving control measures.
Manages efficient use of operating supplies, utilities and energy.
Manages item cost while implementing control measures.
Oversees the asset\stock inventory, purchases, equipment and supplies, ensure routine maintenance and upkeep of the store, its equipment and facilities.
Checks daily consolidated cashiers report by daily monitoring report of cashier to avoid overage and shortages.
Checks and monitors preparation and submission of various reports such us,
-Inventory
- Sales report
-Guest count report
-Delivery count report
-Man hour
-Attendance sheet
-Payroll
-Wastage report or damages
-Utilities
-Customer complaint
-Assessment/evaluation of store history
COMPUTER SKILLS:
Proficient in using personal computer skills in such programs as Microsoft Windows, Microsoft Word, Excel, PowerPoint.
Create and distribute a variety of reports using Microsoft Word and Excel.
EMPLOYMENT HISTORY
Call center agent, CONCENTRIX 12/2020 to present
Operations manager, Laundrystop laundryshop 01/16 to Present
Training Manager, Ptt Gas station
01/2020 to 06/2020
Manager, Robinsons Daiso Diversified Corporation 07/13 to 12/16
Manager, Northpark Noodle Restaurant, 7/08 to 06/13
Public Area and Room Attendant, Bayview Park Hotel Manila, 11/07 – 05/08
EDUCATION
Centro Escolar University, Malolos City Bulacan -- 2006
Bachelor of Science in Hotel and Restaurant Management
St. Mary’s College of Meycauayan Bulacan – 2002
Secondary Education
St. Mary’s College of Meycauayan Bulacan – 1998
Primary Education
