Rocill D. Medado- · Kiburiao, Quezon, Bukidnon ·-
CUSTOMER SERVICE
Customer Service | Problem Solving | Communication
Innovative and dynamic with 2 years of experience resolving customer complaints and providing
excellent solutions. Proven ability to exceed customer expectations and foster positive relationships.
Expertise in customer service, communication, and problem-solving. Eager to upskill and learn new
things .
WORK EXPERIENCE
365Canvas - Delaware, US
14/11/2022 to 15/03/2024
CUSTOMER SERVICE REPRESENTATIVE
I was working within the scope of my sister’s account as part time where I gained some customer
service skills. I responded to a high volume of customer inquiries via email, social media comments,
and messages, ensuring customer satisfaction through effective communication and problem
resolution.
· Promptly respond to customer enquiries in emails, comments and messages on social media ang
platforms marketplaces..
· Delivered accurate product support via email and utilising a new knowledge base system that
decreases in repeat customer support inquiries.
· In my experience I usually process the order, refund, return, replacement and exchange and I
handle mixed-up concerns.
SOGA INTERNATIONAL - Australia
05/2024- 07/2024
I was a customer service representative at soga international drop shipping. Where I handled mixed up
concerns from dropshipper and direct customers. Handling concerns like change of mind, return and
exchange, refund, shipment issue and more.
CUSTOMER SERVICE | EMAIL | CHAT | PHONE CALL
June- 16 | PRESENT
Providing excellent support and handling over 50+ tickets per day, return for exchange, return for
refund, shipping issue and dress issue other concerns related to the service and products.
MAGNACRAFT | Seasonal
December 2024
Assisting customer concerns: tracking issues, missing items or incomplete. Providing orders update.
EDUCATION
Quezon National High School - Quezon, Bukidnon
Senior High School – Computer System Servicing,-
SKILLS
·
Proficient in Help Desk Software (Zendesk, Gorgias, JISHIYU, Zoho, Amazon seller central and
Business Email)
·
Order Management tools (Order Desk, Shopify and RemotePC Viewer and ECCANG)
·
Social Media management tools (Stamped, Agorapulse and Meta Sacebook Suite)
·
Platform Marketplaces (CatchOfTheDay, Bunnings, MyDeal, and Kogan)
·
NXLink - for calling support systems.
·
Mastery of Microsoft Office (Word, Excel) and G Suite (Docs, Sheets, Gmail, Google Drive).
· Communication channel proficiency: Slack, DingTalk, Discord, WhatsApp, Skype and Zoom.
· Effective communication and clearly communicated with customers to understand their needs and
resolve issues promptly.
· Meticulous attention to details to ensure accuracy in customer interaction and maintained a high
standard of quality in service delivery.
LANGUAGE COMPETENCIES
·
English
· Cebuano
· Filipino
