Rocill Medado

2 years of experienced in Customer Service.

Providing excellent support and effective solution

Let Me handle this for you.

Promptly respond to customer enquiries via email, comments and messages on social media through different concerns: address verification, shipment issue, damaged item, processing order, wrong item received and processing refund/replacement.

I AM PROFICIENT OF THESE TOOLS 

Order Desk

Zendesk

Zoho

Shopify (change shipping address, tracking order)

Stamped

Agorapulse

JISHIYU

Eccang System

NXLink (Handling Phone Call) 

I ALSO HAVE A BASIC EXPERIENCE OF THE FOLLOWING TOOLS 

Business email

Gorgias

Google Suite (Sheets, Docs, Calendar and Drive)

Microsoft office (Excel and Word)

Canvas

DISCOVER WHAT IT'S LIKE WORKING WITH ME

-I am problem-solving and passionate about understanding customer needs to ensure a positive experience.

-Fast learner and diligent, enthusiastic to learn new skills and tools.