Rochi Renn Quijada

​Rochi Renn G. Quijada​ ​ . Rama Ave, Guadalupe​ V ​Cebu City, Philippines 6000​ ​Cebu City, Cebu, Philippines 6000​ ​WORK EXPERIENCES​ ​ aintenance Pro, REMOTE -​​Brooklyn, NY —​​Admin and​​Executive​ M ​Assistant / CEO Consultant / Management​ ​January 2022 - March 2025​ ​ s​ ​a​ ​key​ ​coordinator,​ ​I​ ​manage​ ​daily​ ​operations​ ​for​ ​the​ ​maintenance​ ​crew;​ ​from​ A ​assigning​​work​​orders​​to​​invoicing​​clients​​and​​tracking​​accounts.​​I​​oversee​​scheduling,​ ​ensure​​job​​completion,​​and​​handle​​payroll.​​I​​also​​assist​​the​​CEO​​with​​expense​​tracking,​ ​set​ ​up​ ​essential​ ​tools,​ ​and​ ​collaborate​​with​​the​​accounting​​team​​on​​financial​​matters.​ ​Additionally,​​I​​support​​the​​CEO’s​​start-up,​​driving​​workflow​​improvements,​​building​​the​ ​company​ ​website,​ ​managing​ ​social​ ​media,​ ​and​ ​growing​ ​the​ ​client​ ​base.​ ​My​ ​role​​also​ ​includes​ ​managing​ ​the​ ​CEO’s​ ​other​ ​business​ ​ventures,​ ​ensuring​ ​seamless​​operations​ ​and growth.​ ​EDUCATION​ ​University​ ​of​ ​San​ ​Carlos,​ ​Cebu​​City​​—​ ​(BSN) 2002 - 2006​ ​Graduated College​ ​Bachelor of Science in Nursing​ ​Nasipit, Talamban, Cebu City,​ ​Philippines 6000​ ​ ​University​ ​of​ ​San​ ​Carlos,​ ​Cebu​​City​​—​ ​High School 1998 – 2002​ ​Graduated Secondary​ ​High School​ ​​J. Alcantara St., Cebu City,​ ​Philippines 6000​ ​ ySource Solutions,​​Mandaue City —​​POC for Customer​​Service Virtual​ M ​Assistants​ ​QUALITIES AND ATTRIBUTES​ ​November 2020 - November 2021​ ​ ossesses​ P ​a​ ​strong​ ​academic​ ​background​ ​and​ ​exceptional​ ​English​ ​communication skills.​ ​ s​​a​​POC​​for​​Customer​​Service​​Virtual​​Assistants,​​I​​drive​​team​​success​​through​​training​ A ​and​​development,​​ensuring​​agents​​are​​equipped​​with​​the​​skills​​and​​knowledge​​needed​ ​to​ ​excel.​​I​​monitor​​performance,​​identify​​areas​​for​​improvement,​​and​​develop​​training​ ​materials​ ​to​ ​close​ ​gaps.​ ​I​ ​oversee​ ​daily​ ​operations,​ ​handle​ ​escalations,​ ​and​ ​maintain​ ​high​ ​customer​ ​satisfaction.​ ​Additionally,​ ​I​ ​manage​ ​scheduling,​​coach​​team​​members,​ ​and​ ​provide​ ​performance​ ​insights​ ​in​ ​weekly​ ​meetings​ ​to​ ​ensure​ ​KPIs​ ​and​ ​goals​ ​are​ ​consistently met.​ ​ he Global Sourcing Group,​​Mandaue City —​​Real Estate​​Management​ T ​Virtual & Executive Assistant, POC for Offshore VAs​ ​February 2018 - October 2020​ ​ anaged​ ​critical​ ​operations​ ​including​ ​bank​​deposits,​​tenant​​maintenance​​issues,​​and​ M ​accounting​ ​concerns.​ ​Oversaw​ ​accounts​ ​receivable,​ ​lease​ ​renewals,​ ​and​ ​ensured​ ​compliance​ ​by​ ​processing​ ​property​ ​registrations​ ​and​ ​certifying​ ​HPD​ ​violations.​ ​Also​ ​handled​​tenant​​relations,​​resolving​​inquiries​​and​​complaints.​​Additionally,​​trained​​new​ ​hires in standardizing processes and best practices to optimize team efficiency.​ ​ exmark Research & Development,​​Cebu City​​—​​Accounts​​Receivable​ L ​Administrator​ ​July 2013 - December 2017​ ​ s​​a​​North​​America​​Accounts​​Receivable​​Administrator,​​I​​played​​a​​key​​role​​in​​overseeing​ A ​real-time​​billing​​adjustments,​​processing​​refunds,​​and​​managing​​account​​assignments​ ​for​ ​the​ ​team.​ ​I​ ​also​ ​led​ ​month-end​ ​report​ ​analysis​ ​and​ ​handled​ ​procurement​​for​​the​ ​entire​ ​department,​ ​ensuring​ ​cost-effective​ ​solutions.​ ​My​ ​focus​ ​was​ ​on​ ​process​ ​improvements​ ​and​ ​addressing​ ​escalated​ ​concerns​ ​from​ ​AR​ ​Specialists​ ​to​ ​maintain​ ​seamless operations.​ ​ reviously,​ ​as​ ​a​ ​North​ ​America​ ​Accounts​ ​Receivable​ ​Specialist,​ ​I​ ​managed​ ​A/R​ P ​reconciliations,​ ​resolved​ ​complex​ ​customer​ ​issues,​ ​and​ ​ensured​ ​timely​ ​payments.​ ​I​ ​worked​ ​closely​ ​with​ ​internal​ ​teams​ ​and​ ​stakeholders,​ ​providing​ ​essential​ ​support​ ​to​ ​improve overall financial accuracy and efficiency.​ ​Highly​ ​organized,​​adaptable,​​and​​excels​ i​ n team settings.​ ​ nown​ ​for​ ​strategic​ ​thinking​ ​and​ K ​resourcefulness,​ ​maintaining​​a​​positive​ ​attitude, and a strong work ethic.​ ​ eliable,​ ​hardworking,​ ​and​ ​effective​ R ​under​ ​pressure,​ ​consistently​ ​achieving​ ​outstanding​ ​results​ ​and​ ​meeting​ ​deadlines.​ ​SKILLS​ ​ eneral Administrative and Executive​ G ​Assistance​ ​Customer Support, Sales & Marketing​ ​Social Media Management​ ​Basic Website Design​ ​Accounts Receivable & Collection​ ​Invoicing & Purchasing​ ​Quality Assurance & Audit​ ​Training, Process Improvement​ ​Data Entry, Reporting and Analysis​ ​Real Estate Management, Maintenance, and​ ​Short-Term Rentals.​ ​LANGUAGES​ ​English, Tagalog, Cebuano Bisaya​ ​PROJECTS​ J​ PMorgan Chase Bank NA,​​Cebu City​​—​​Financial and Customer​ ​Support​ ​February 2011 - May 2013​ I​ ​ ​worked​ ​at​ ​Chase​ ​Auto​ ​Finance​ ​as​ ​a​ ​Retail​ ​Financial​ ​Advisor.​ ​I​ ​resolved​ ​customer​ ​inquiries,​​retained​​business​​through​​alternative​​solutions,​​and​​ensured​​seamless​​online​ ​account​ ​setup.​ ​Additionally,​ ​I​​monitored​​team​​efficiency​​and​​provided​​crucial​​insights​ ​through daily reports, contributing to both customer satisfaction and team success.​ ​ libris Publishing, currently Author Solutions,​​Cebu​​City​​—​ X ​Publishing Consultant​ ​February 2009 - June 2010​ I​ ​​oversee​​a​​strong​​lineup​​of​​potential​​clients,​​including​​writers​​and​​authors,​​using​​email​ ​and​ ​phone​ ​sales​ ​tactics​ ​to​​reach​​monthly​​revenue​​and​​submission​​goals.​​By​​receiving​ ​thorough​ ​sales​ ​training,​ ​I​ ​create​ ​persuasive​ ​presentations​ ​that​ ​stimulate​​interest​​and​ ​seal​ ​deals​ ​with​ ​consultants​ ​and​ ​clients.​ ​I​ ​manage​ ​the​ ​complete​ ​client​ ​experience​ ​by​ ​guaranteeing​ ​smooth​ ​communication​ ​among​ ​production​ ​teams,​ ​author​ ​service​ ​representatives,​​and​​other​​stakeholders,​​in​​order​​to​​meet​​and​​surpass​​client​​needs​​and​ ​company goals.​ ​L atest:​ ​ ebsite Set-up and Design​​—​ W ​Maintenance Pro Inc​ ​https://maintenanceproinc.com/​ ​ ocial Media Management​ S ​https://www.facebook.com/maintenanc​ ​eproinc/​ ​https://www.instagram.com/maintenan​ ​ce.pro.inc/​ ​ utomation Excel/Googlesheet:​ A ​https://drive.google.com/file/d/1RaD0h2​ ​97-aPyuNeYRaB5W9cLuqjKjco2/view?us​ ​p=drive_link​ ​Previous:​ ​Check out my site portfolio:​​https://rennquijada.my.canva.site/freelanceportfolio​ ​Scan the QR Code for more details on​ ​Projects & Portfolio​