Rochi Renn Quijada

I am an experienced virtual, executive, and administrative assistant for more than 5 years. I have handled numerous business industries and worked with real estate - property management, leasing and brokerage, customer support, service and retention, project lead and support, sales and marketing, collections and accounts receivable, with exceeding performance, and helped multiple companies in growing their businesses. 

I have an edge in Reporting Analytics, Web Design, Social Media, Lead Generation, Quality Assurance, and Administrative tasks. I am a result-oriented professional with exposure to sales, business development, marketing, strategic planning, client relationship management, and customer service. 

I have excellent skills in Microsoft Excel, Word, PowerPoint, and Google applications like Google Docs, Sheets, and Forms for data management and organization to help speed up work or tasks that will result in the above target output. 

The business software/tools that I handled are SAP, ManageGo, Rent Manager, Oracle, Taulia, Peoplesoft, Xero, Quickbooks, Zendesk, Shopify, Trello, and many more. 

I lead a team of customer service VAs and became a point of contact on one of the company's lines of business, I do training for phone skills and communication, and product knowledge on client specific. As a leader, I easily look for strategies and techniques to be successful in the field of my team's tasks/work and I am very resourceful and go beyond the extra mile. I am detail-oriented, organized, efficient, flexible, and a good team player with a positive approach to all tasks.

I leverage skills and capabilities and provide solutions and assistance with rapport and empathy to come up with a win-win situation between the client/customer and the company, in order to exceed or maintain the goals/metrics of the establishment.

I am very honest and straightforward, I appreciate feedback on my work from time to time because it helps me improve my skills and I am able to do my tasks correctly and what is expected of me. I am open to continuous learning and improving my skills by taking advantage of any relevant continuing opportunities given to me by the company. And I am very much willing to help colleagues or anyone connected to the company and share my best practices with the team to help improve the skills of the entirety.

I am available for U.S., Europe, and Australian Business hours.

https://rennquijada.my.canva.site/freelanceportfolio