Rochelle Pigtain

ROCHELLE I. PIGTAIN--  Block 11 Lot 21 Villa Luisa North Bagumbong Caloocan City  OBJECTIVE To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. EDUCATION AMA University 2016 Bachelor of Science in Business Administration Major in Management Information System Ongoing Our Lady of Fatima University 2004 Bachelor of Science in Medical Technology 3rd Year- Undergraduate REFERENCE Kharmelyn Serion - "Concentrix" Supervisor- Alleo de Guzman - "Concentrix" Supervisor- Kezia Camille Mosquera - "Concentrix" Customer Service Associate- SKILLS Leading colleagues to improved efficiency and customer service. Patience and positive attitude. Flexible to handle change. Clear and effective communication. Time management. EXPERIENCE Convergys - AT&T Mobility Billing April 2012 - May 2019 Customer Service Associate Handles an average of 40 chats daily with duties including signing up new customers, retrieving customer data, presenting relevant product information and retainining customers. Received an average of 90% customer satisfaction rating. Awarded as top 5 sales agent year to date. Teleperformance - Wellcare Health Insurance Sept 2011 - Feb 2012 Customer Service Representative Assist customers with questions about insurance coverage and financial transactions. Transcom Worldwide Phil. -True Local August 2010 - March 2011 Customer Service Representative Contact businesses by telephone in order to verify business name, products and services, contact number and email address for an online directory based in Australia. Awarded as top verifier agent. Sykes Asia - Hotels.com August 2009 - May 2010 Customer Service Specialists Assists customers with hotel reservation request, billing transactions and relocation. NCO-RMH - Xbox 360 November 2007 - August 2008 Customer Service Representative Assists customers with basic troubleshooting for Xbox 360. Awarded for being consistent in maintaning low AHT.