Rochelle C. Ortiz
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OBJECTIVE
To be able to work to a company where I can contribute all the things that I learned from working as Customer Service Representative. To obtain a position where I can maximize my skills and training experiences. Also, to work in a company that promotes professionalism and provides career growth.
WORK EXPERIENCE
WIPRO BPO LTDProcess ExecutiveMarch 2016 – Sept. 30,2017
Technical support for Harman Kardon products such as speakers, AVR, soundbars, car audios etc
We did inbound calls, email support and chat support
Processed customer’s request such processing an order, refund, and replacement under warranty
ACHIEVEMENTS
I became top 1 performer for 3 months and always included in top 10 top performer for almost a year.
I became a mentor for new batch for almost 2 months
I don’t have an attendance issue and always punctual
WIPRO BPO LTDProcess ExecutiveJuly 2013 - December 2014
Customer Service for Canada Utilities such as electricity and gas.
SYKES MARKETINGCustomer Service RepJanuary 2013 - June 2013
Customer Service Representative for Australian Credit Card
INFOSYS BPO LTDCustomer Service RepMay 2010 – Dec. 29, 2011
I was part of Order Management Team for Cisco products. The account is Business to Business and we are the one who processed customer’s Bulk orders, edit existing orders, expedite, cancellation, etc
I was part of email support for 6 months and got transferred to Inbound Team for almost a year
IBM DAKSH Customer Service RepNovember 2007 – May 2010
I did basic troubleshooting for electronics such as TV, radio’s and AVR
METROPOLITAN BANKContractualFebruary – August 3, 2007
I was assigned in Home Loan Department
EDUCATIONAL BACKGROUND
Adamson University
BSBA (Management)
2001 – 2006
