Rochelle Bahoy

I worked as a Sales Representative for a Long Distance Provider in US. Our target markets were the Filipinos in the United States.

I also worked as an Outbound Collections Representative for one of the biggest

Australian Electricity and Gas utility provider. We were calling customer to assist them in paying and making their account up to date. We also assist if their are having financial difficulties.

I transferred company and applied as an inbound and outbound Collections Representative for an Australian Leasing Company. 

After 2 years, I applied for an Admin/Back office position and luckily got the position. My task is to answer email queries for Collections and Customer Service. I also processed internal requests from the frontline team. I can also update the customer's account and update their direct debit details. I provide information to Debt Consolidator about the customer's account. I was appointed to manage the Loss and Recovery inbox to answer email queries, call out customers, process bankruptcy and part IX requests and allocate payments. Loss and Recovery is about written off accounts that needs to be collected prior the selling to a Third Party Debt Collections Agency. I also answer disputes from a Third Party Debt Collector. I'm also tasked to update and removed credit listing on customer's credit file. I also got the chance to handle the Customer Loyalty inbox to help customers in paying out their accounts.