Rocel Ngalis

ROCEL YABUT NGALIS VIRTUAL ASSISTANT CONTACT --87 Orange St. Belisario, San Isidro, Parañaque 1700 - Philippines SKILLS Good communication skills Able to quickly grasp new concepts. Analyzation of Data Talent for quickly mastering IT and Applications, Systems Able to multi-task Flexible and versatile -- able to maintain a sense of humor under pressure Thrive in deadline-driven environments and highly pressured daily tasks EDUCATION Hotel and Restaurant Services Asian Caregiving Technology Education Centers PROFILE A dedicated professional with a diverse background in customer service and virtual assistance. With 2 years and 4 months in the BPO industry, I honed my skills as a Customer Service Representative, delivering exceptional service and resolving inquiries effectively. In my 4 years of experience as a virtual assistant, I have collaborated with international and local clients, specializing in creating, maintaining, and entering accurate information into various databases. I am proficient in CRM tools such as Active Campaign and Trello, ERP systems like Odoo and Oracle Netsuite, and Accounting systems like Quickbooks. My expertise extends to e-commerce management, where I have successfully navigated platforms such as Shopify, WooCommerce, Lazada (Local), and Amazon. I thrive in dynamic environments where attention to detail and organization are paramount. My goal is to leverage my skills in database management, customer service, and e-commerce to contribute effectively to your team and achieve mutual success. WORK EXPERIENCE Virtual Assistant Clover Enterprise IT Solutions and Services Inc. August 2021- June 2024 Importing and exporting database collected as requested by the client. Arranging meetings with clients Sort and distribute correspondence as soon as possible Ensure information is accurate and valid by creating and updating records Providing pieces of training for the creation of Sales, Purchases, Invoicing, Registration of Payment, and Bank Reconciliation (Odoo Functionalities in General) Managing Odoo Inventory (Inventory adjustments, etc) Conducting a demonstration about Odoo for the client. We are engaging with developers and Business functional consultants about the project. - LANGUAGES English Filipino PERSONAL INFORMATION Age : 25 Years Old Birthday: March 07, 1999 Gender: Female Civil Status: Single Customer Service Representative/Process Associate (Fraud Operations) March 2023 - September 2023 Genpact LLC - Alabang, Muntinlupa, Philippines | Chime Engaging with customers through phone calls (Inbound) Providing resolutions to complaints such as changes of information and inaccessible accounts Assisting customers on how to process the regain of their access to their accounts or securing and validating their account Engaging with other departments regarding extra assistance for their concerns Internal reporting for suspicious accounts Investigating accounts before providing resolution. Decision-making of maintaining the account before findings/investigation results. ROCEL YABUT NGALIS VIRTUAL ASSISTANT CONTACT - -87 Orange St. Belisario, San Isidro, Parañaque 1700 - Philippines EXPERTISE Managing Odoo ERP (Basic configurations and frontpage set up) Navigating Microsoft Excel and Google sheets Managing CRM software Managing and processing order from e-commerce platforms (Shopify, Amazon, Woocommerce, Lazada Philippines, Tiktok shop) Managing basic accounting entries (Receivable, Payable, Bank reconciliation, Purchase and Invoicing) Ability to train users for company software usage. Data Accuracy REFERENCES Mary Jane Bustamante Supervisor | Teleperformance WORK EXPERIENCE Virtual Assistant Cloud Cluster Software Development February 2021 - October 2023 Importing and exporting database collected as requested by the client. Arrange meetings with clients Sort and distribute correspondence as soon as possible Ensure information is accurate and valid by creating and updating records Creation of Sales, Purchases, Invoicing, Registration of Payment, and Bank Reconciliation in Odoo. Managing Odoo Inventory (Inventory adjustments, etc) Manage Odoo CRM Maintaining the company’s Odoo website Conducting training for clients for Odoo ERP. Conducting a demonstration about Odoo for the client. Creating a business proposal for clients We are engaging with developers and Business functional consultants about the project. Virtual Assistant Follow the Leader Distribution January 2020 -January 2023 Importing and exporting database collected as requested by the client. Creation of shipping labels and validating orders. Creating Invoices and registering payments Gather accurate information to be encoded to the Odoo database and Active Campaign - Recording sales and deals from Odoo to Active Campaign Manage Odoo CRM Manage Odoo Sales Arranging and editing product information through Odoo, WooCommerce, and Shopify. Managing and processing orders from Shopify and WooCommerce -- Stacy Gumera Project Manager - Clover Enterprise IT Solutions and Services Inc. -- Yasu Ajiki Virtual Assistant - Cloud Cluster Software Development- Customer Service Representative Teleperformance-Econflux | Lazada Philippines August 2020 - July 2022 Engaging with customers through phone calls and email. Providing resolutions to complaints such as refunds and returns of orders. Assisting customers on how to process refunds and returns. Engaging with sellers regarding the complaints of the customer. Engaging with the Legal team of the company and with DTI (Department of Trade and Industries) for legal complaints from customers, attending mediation, and providing resolutions. ROCEL YABUT NGALIS VIRTUAL ASSISTANT CONTACT - -87 Orange St. Belisario, San Isidro, Parañaque 1700 - Philippines EXPERTISE Managing Odoo ERP (Basic configurations and frontpage set up) Navigating Microsoft Excel and Google sheets Managing CRM software Managing and processing order from e-commerce platforms (Shopify, Amazon, Woocommerce, Lazada Philippines, Tiktok shop) Managing basic accounting entries (Receivable, Payable, Bank reconciliation, Purchase and Invoicing) Ability to train users for company software usage. Data Accuracy REFERENCES Mary Jane Bustamante Supervisor | Teleperformance -- Stacy Gumera Project Manager - Clover Enterprise IT Solutions and Services Inc. -- Yasu Ajiki Virtual Assistant - Cloud Cluster Software Development- WORK EXPERIENCE Frontliner MEGA I.N.T.E.L | Crepes and Cream April 2019 - July 2020 Taking Orders, face-to-face interaction with customers Operating POS Managing cash, depositing actual cash from the bank Managing inventories, and taking orders for store stock. Preparation of food to be used in operation, mise en place. Ensuring place, utensils, and other materials are well sanitized. Preparation of daily sales reports, and weekly and monthly reports to the supervisor in charge. Waitress Max's Restaurant February 2018 - April 2018 Taking Orders, face-to-face interaction with customers Operating POS Handling cash payments from customer Managing Reservations through phone calls and walk-ins. Managing customer orders through phone calls. Preparing orders for delivery. Cake decoration for Birthday Celebrants as customer requested. Clearing out tables Ensuring place, utensils, and other materials are well sanitized.