Robson
Cardoso
HeathCare Information
Technology
ITIL
POS Specialist
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Skills
Robson Cardoso
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I have been working within the IT field for 20 years, from
infrastructure to Q&A, I have had the opportunity to work with
several different sub-areas of IT including coordination and IT
management.
I strongly believe that combining all of my technical IT background
with my personal/managing skills, we will be able to achieve the
business goals as well as a great customer satisfaction level.
My motto is based on accepting new challenges every single day,
which will make me a better individual both professionally and
personally. I consider myself as being an excellent team player, a
dynamic, creative and enthusiastic individual.
I.T. skills: Microsoft Windows XP / VISTA / 7 / 10 Server 2003, Server
2008 R2 / 2012, SQL and MYSQL, databases, XMIND, MSPROJECT
BIZAGI, CISCO routers, TCP/IP, UDP, DHCP, DNS, WIFI,
HOTSPOTS, BZ5000, NGN, Microsoft Office, Linux Ubuntu / DEBIAN /
FEDORA / REDHAT/ SLACKWARE, SAMBA, SQUID PROXY,
OPENVPN, APACHE, firewall, network security, LDAP and
telecommunication protocols, equipment configuration and testing,
Micros 3700, Micros Symphony, NFCE/SAT, SAP, XSTORE, XADMIN
and SITEF, POS, Philips IMS, Rhapsody, Salesforce, Jira, Servicenow, Azure/OMS.
Managing/personal skills: Negotiation, verbal and written
communication, problem solving, team leader and player, detail
orientated, quick learner, fast paced, determined, project reporting, I.T.
infrastructure planning and supporting, interface between I.T. and
business areas, projects coordination, PMBOK and Scrum, customer
relationship, customer satisfaction management, risk assessment,
conflict management .
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Experience
IMS Service Engineer – Best, Netherlands (2019 actual)
Philips Healthcare (DCP)
2nd line/3rd line support, remote support on Philips Digital Pathology,
Solutions servers and scanners, Remote Support for Hospitals and
Laboratories, Implementation of ITIL framework, Change
Management, Security patches updates, System upgrades.
Integration analysis (Rhapsody), SalesForce Dashboards for Daily
Meetings (Meeting business needs, KPI's and Goals), customer
satisfaction management, risk assessment.
Experience Senior IT / POS Analyst – São Paulo, Brazil -)
Sephora Brazil
SAP support, business analysis, interface between Brazil, USA and
France, integration monitoring, dealing with fiscal documents,
VMWARE, FORTINET, XSTORE, XCENTER, SITEF, AX Retail and
ERP, SQL and Oracle databases analysis, relationship with third
parties, firewall analysis and level 3 store support all over Brazil.
Implementation Leader – São Paulo, Brazil -)
Micros/Oracle Hospitality Implementation of Oracle Hospitality
Solutions for hotels and restaurants all over Brazil, customization of
Simphony POS System and its interfaces, RES 3700 and Opera, SQL
and Oracle databases setup, Microsoft Windows Server 2012 R2
configuration, validation pre-production and documentation for sign off
and Oracle Hospitality solutions support.
I.T. Coordinator – São Paulo, Brazil -)
Liga Solidária
Processes elaboration based on COBIT and ITIL, Network
management, servers Linux Ubuntu and Microsoft Windows
2003/2008 R2 server administration, co-ordination of infrastructure
enlargement, proxy squid configuration and administration, VPN
(openVPN) configuration/administration, backup and firewall.
Coordinator of implantation – São Paulo, Brazil -)
Alcatel-Lucent/ NOKIA
Managing field staff, material control and timetables, interface between
work contractors and staff, PPI, physical and logical handover to
telephone switchboards implantation for Brazil Telecom and Oi
telecom (all over Brazil).
Systems analyst – São Paulo, Brazil -)
Target trade
Importation and exportation Network management, servers and
desktop maintenance, ERP database and users directories backup,
firewall analysis and configuration and team lead.
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Education
Senac University
M.B.A in I.T. management and governance
Concluded in 2013
Estácio University
Bachelors in Computer Networks
Concluded in 2009
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Awards
Philips - The Innovator Awards 2019
