Robson Cardoso Dos Santos

I have been working within the IT field for around 20 years, from infrastructure to Q&A, I have had the opportunity to work with several different sub-areas of IT including coordination and IT management.

I strongly believe that combining all of my technical IT background with my personal/managing skills, we will be able to achieve the business goals as well as a great customer satisfaction level.

My motto is based on accepting new challenges every single day, which will make me a better individual both professionally and personally. I consider myself as being an excellent team player, a dynamic, creative and enthusiastic individual.

I**.T. skills**: Microsoft Windows XP / VISTA / 7 / 10 Server 2003, Server 2008 R2 / 2012, SQL and MYSQL, databases, XMIND, MSPROJECT BIZAGI, CISCO routers, TCP/IP, UDP, DHCP, DNS, WIFI, HOTSPOTS, BZ5000, NGN, Microsoft Office, Linux Ubuntu / DEBIAN / FEDORA / REDHAT/ SLACKWARE, SAMBA, SQUID PROXY, OPENVPN, APACHE, firewall, network security, LDAP and telecommunication protocols, equipment configuration and testing, Oracle/Micros 3700, Oracle/Micros Symphony, NFCE/SAT, SAP, XSTORE, XADMIN and SITEF, POS, Philips IMS, Rhapsody, Salesforce, Jira, Service-now, Azure/OMS.

Managing/personal skills: Negotiation, verbal and written communication, problem solving, team leader and player, detail orientated, quick learner, fast paced, determined, project reporting, I.T. infrastructure planning and supporting, interface between I.T. and business areas, projects coordination, PMBOK and Scrum, customer relationship, customer satisfaction management, risk assessment, conflict management .