Robin Jay Liao

Robin Jay Liao Carmona, Cavite , Philippines-- ABOUT ME WORK HISTORY Energetic Customer Service Representative with 3 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Provisioning Advisor I Concentrix - Onstar General Motors April 2021 to April 2022 Providing excellent customer service to our members. Selling services without compromising customer experience. Communication Tools: MS teams, Zoom, Skype, Email SKILLS & PROFICIENCIES Account management Strategic and social selling Knowledge in using CRM software Project Management Leadership Problem Solving Creativity Computer Literacy Salesforce Canva Salesforce Google Suite Calendly Senior Account Expert IQOR - T-Mobile Business Care (Team of Expert) February 2019 to January 2021 Providing excellent customer service to our members. Selling services without compromising customer experience. Communication Tools: MS Teams, Zoom, Email Customer Service Representative Alorica - T-Mobile Financial Care December 2017 - October 2018 Providing excellent customer service to our members. Collecting balance without compromising customer experience. Communication Tools: MS Teams, Zoom, Email VOLUNTEER WORK EDUCATIONAL BACKGROUND Volunteer Interact Club of Carmona 2008 to 2012 School club that aims to train students for leadership and helps to improve the community. Polytechnic University of the Philippines Bachelor of Science in Accountancy- Volunteer Rotaract Club of Carmona 2012 to Present Collaborated with young professionals to train future leaders and helps out the less fortunate to have a better life.