Robieliza D. Alarcon

🎯 10-Years BPO Leader Turned Digital Operations Powerhouse | GHL Expert | CRM & Marketing Specialist | Real Estate VA 🎯

With over a decade of experience in the BPO and digital operations space, I’ve mastered the art of scaling businesses, leading high-performance teams, and building systems that actually work. I’ve led departments across Production, Training, and Quality Assurance, managing diverse teams of Team Leaders, Analysts, and agents with a strong track record of exceeding KPIs.

Now, I bring that executive-level experience to support entrepreneurs, agencies, and real estate professionals through smart automation, digital marketing, and operational excellence.

💼 Expertise Includes:

✅ GoHighLevel (GHL) Expert – Funnels, Workflows, CRM Setup, Automation, Pipelines

✅ Digital Marketing Specialist – Campaign strategy, Email/SMS marketing, Retargeting

✅ CRM Implementation & Management – Salesforce, HubSpot, Zoho, GHL

✅ Real Estate Rockstar VA – Transaction coordination, lead nurturing, admin tasks

✅ Operations & Business Management – Team leadership, SOPs, KPIs, reporting

✅ Customer Service & Client Success – Voice & non-voice, retention, escalation handling

✅ Lead Generation & Sales Enablement – Appointment setting, follow-ups, cold outreach

✅ Quality Assurance & Training Management – Call calibration, agent coaching, scorecards

✅ Outsourcing & Vendor Services – BPO setup, remote team management

🔥 Why Work With Me?

I combine corporate-level leadership with hands-on execution—a rare mix that allows me to understand both strategy and the systems needed to bring it to life. Whether you need a high-level VA, a digital ops manager, or someone to help you scale sustainably, I’m your go-to partner.

Let’s build systems, boost performance, and grow your business—together. 💡