Roberto Danilo Martinez Paredes

Roberto Martinez Paredes Recruiting awesome talent in LATAM and the Caribbean San Pedro Sula, Cortés, Honduras Phone: - | Email:-LinkedIn: www.linkedin.com/in/roberto-martinez-paredes-0541b2159 Experience WorkBetterNow Project Support (February 2024 - Present | Remote) - Maintain and organize project documentation, including reports, plans, schedules, and meeting minutes. - Ensure all project documents are up-to-date and accessible to relevant stakeholders. - Assist in planning and scheduling meetings, including preparing agendas, taking minutes, and following up on action items. - Coordinate project activities and tasks across various teams and stakeholders. - Monitor project progress, assist in preparing status reports, and track milestones. - Help identify potential issues or delays and communicate these to the project manager. - Provide general administrative support, including handling correspondence, managing project-related inquiries, and organizing project files. - Assist in onboarding new project team members, ensuring they have access to necessary resources and information. - Support in organizing training sessions and materials as required. - Identify opportunities for process improvements within the project. - Assist in implementing changes that enhance project efficiency and effectiveness. Recruitment Manager (December 2022 - February 2024 | Remote) - Led a team of 3-5 recruiters, fostering their development through weekly 1:1 coaching sessions. - Created daily, weekly, and monthly reports to track recruitment performance. - Presented weekly results during performance meetings. - Managed job postings and candidate pipelines on the ATS system and LinkedIn. - Created automated processes using Microsoft Power Automate to streamline recruitment tasks. Page 1 - Conducted second and third interviews with candidates. - Maintained LinkedIn Talent Management posts. - Researched and applied the latest recruitment strategies. Recruitment Coordinator (August 2022 - December 2022 | Remote) - Created daily, weekly, and monthly KPI reports for recruitment tracking. - Reviewed candidate profiles and progressed them through different stages. - Scheduled and conducted initial interviews with candidates. - Addressed recruitment inquiries from staff. - Supported the Recruitment Officer with screening and miscellaneous tasks. - Automated recruitment processes using Power Automate. Concentrix Senior Team Leader (September 2020 - July 2022 | Honduras) - Managed a team of team leaders across voice, chat, and back-office LOBs. - Reviewed operational reports, including attendance, forecasting, and efficiency metrics. - Conducted interviews for potential new hires. - Analyzed new hire skills, KPIs, and performance trends, contributing to playbook discussions. - Collaborated with the Talent Acquisition Manager to develop and promote recruitment strategies. - Fostered staff engagement through cultural townhalls. - Applied disciplinary procedures in line with local labor laws. - Managed employee onboarding and offboarding processes. - Led weekly 1:1 coaching sessions with direct reports and triad sessions for team leaders. - Ensured quality coaching and reached individual and team KPI targets. Team Leader (September 2016 - September 2020 | Honduras) - Managed teams of 15-20 FTEs, overseeing attendance and attrition rates. - Ensured accuracy in employee timecards and payroll. - Developed and implemented performance action plans. - Coached employees on a weekly basis to meet company targets and KPIs. - Supported voice, chat, and back-office LOBs. - Interviewed potential candidates and conducted employee engagement activities. - Managed HR procedures, including disciplinary actions, permissions, and vacation time. - Led team meetings and provided subject matter expertise on handling escalated issues. Page 2 Education Universidad Tecnológica de Honduras Bachelor's Degree in Administrative Informatics (September 2020 - December 2024) Core Skills - Feedback Management - Service Standards - Communication Certifications - EF SET English Certificate 81/100 (C2 Proficient) - Zendesk - Agent Role - TOTAL: CompTIA IT Fundamentals ITF+ (FCO-U61) - The Operations Management Training Program Honors & Awards - Employee of the Year Page 3