Robert Santiago

 Profile I started my career as a It Technician I worked on Computer shop I handled their setup and maintenance. Then I shifted to Outsourcing industry I was employed as Technical support. I handled US Internet Provider account. In here I answer calls and troubleshooting connectivity issues. I did also pitch in some sales. After few years I was promoted as Escalation Support, I handle complex issues for the Level 1 support. Then I applied for a Team Lead position and maintain this role for few years. I shifted my career to Managed Service Provider Business to business in house IT. In here I handled various client for an MSP company. I handled most of the Connectivity issues, Setup software installation, Gadget setup and even Exchange and Active Directory. Ever Since I’ve been working as a IT Helpdesk / Service Desk for an MSP company acquiring knowledge such as Firewall VPN setup Creating New user Remote and Maintenance tools Ticketing tools. Contact PHONE:- EMAIL:-activities and interests Basketball Biking ROBERT sANTIAGO WORK EXPERIENCE OJT Acenet Greenhills virramall Computer technician- I handled the installation and maintenance of the computers. OJT Summer 2003 Wishbone Marketing Corporation Santolan Pasig -I.T. Staff I handled the office base troubleshooting maintenance and installation of computers WMC 2003 –2004 Santolan Pasig I.T. Staff I was absorb by the company after OJT Partime Job: Ronjaerald.com- Barangka Marikina Technician Southcom.com- Sta. Mesa Manila Technician LC.internet café- Mandaluyong Technician Pcwerks- Sta. Mesa Technician Willard’s enterprise- /- Sta. Mesa Technician RRA Internet Café 2005 – 2010 Marikina City Manager/ Technician Summary of the Part time jobs all of them are Computer Shop that I helped the owner starting from scratch. I designed the tables cablings and setup the computer. I installed operating system games and POS. SITEL Helpdesk/ technical Support March 2009 – September 2010 I worked as a technical support for an Internet Provider. We answer calls troubleshoot networking issues and account issue. 24/7 CUSTOMER Inc. Helpdesk \ Technical support for 2 years Mentor on Duty for 2 years September 2010 – August 14, 2014 I worked as a technical support for an Internet Provider. We answer calls troubleshoot networking issues and account issue. 1 Year of Experienced handling a team 2 Years of SME or Support (mentor on duty) STEFANINI IT Helpdesk Technician Account Ernst and Young September 2014 – July 2015 Handled UK US Belgium and Netherlands Account Duties: 1. Handled Email Chats and Voice 2. Document the problem using Service Now 3. Network troubleshooting Wan Lan 4. Use of RSA token for VPN connection and security 5. Setup Outlook 6. Reset password NT login 7. Reset Email Password 8. Troubleshoot financial business software 9. Remote desktop using Teamviewer Enfrausa IT HEPLPESK Account Sinu www.sinu.com July 2015 – December 2016 Duties: 1. Handle repair update and maintenance of Computer 2. Network troubleshooting wan lan 3. Setup of PC following client’s specification 4. Network sharing printer and shared folder 5. Setup and repair Wireless router 6. Handle back up of files for the client using Mozypro 7. Troubleshoot the cause of the issue Windows server. 8. Active directory – reset password and create profile 9. Email exchange office 365 gmail – admin 10. Handle outages for Domain and internet providers 11. Document and ticketing using Autotask 12. Troubleshoot various business software sample Autocad, Adobe photoshop, and accounting software 13. Install and setup printers local and network. 14. Handled Windows 7 8 and 10 with Windows server 2008 and 2012 15. Using Remote desktop teamviewer logmein gotomypc etc Z7networks IT Administrator January 2017 to September 2019 1. Handle repair update and maintenance of Computer 2. Network troubleshooting wan lan 3. Setup of PC following client’s specification 4. Network sharing printer and shared folder 5. Active Directory Reset password and create profile 6. Handled Exchange 2010 and 2013 sync Azure – 7. Document using Autotask 8. Handled Lab tech update and patch 9. Remote Tools RDP and Teamviewer. 10. Currently on training on handling server VM etc. IT helpdesk - Freelance September 2019 to present EDUCATION Elementary: Holy Word Academy Pasig City- Christian Standard Academy Cainta Vista Verde Village- Miracle Life Christian Academy 5 Lauan St. Molave corner Q.C- High School: Miracle Life Christian Academy 5 Lauan St. Molave Corner Q.C. 95-98 College: Polytechnic University of the Philippines Sta. Mesa Manila Computer Engineering 5th year 2nd sem TOOLS and SKILLS Ticketing tools – Connectwise Service Now Autotask Remote tools – Kaseya Logmein Teamviewer Screenconnect Software – Microsoft Office different version Windows XP to Windows 10 PRO/ MAC OS Server – Exchange and Active Directory 2008 and 2013 Azure and VMware Other Software – Autocad Adobe Autodesk Citrix Soft Phone Mozy pro etc Troubleshooting – Network Connectivity, Various Microsoft related problems Setting up machine to client specific. Printing issues network and personal. File sharing with Server or just within the network. Firewall setup VPN.