Robert Santiago

I started my career as a It Technician I worked on Computer shop I handled their setup and maintenance. Then I shifted to Outsourcing industry I was employed as Technical support. I handled US Internet Provider account. In here I answer calls and troubleshooting connectivity issues. I did also pitch in some sales. After few years I was promoted as Escalation Support, I handle complex issues for the Level 1 support. Then I applied for a Team Lead position and maintain this role for few years. I shifted my career to Managed Service Provider Business to business in house IT. In here I handled various client for an MSP company. I handled most of the Connectivity issues, Setup software installation, Gadget setup and even Exchange and Active Directory. Ever Since I’ve been working as a IT Helpdesk / Service Desk for an MSP company acquiring knowledge such as Firewall VPN setup Creating New user Remote and Maintenance tools Ticketing tools.