Robert Ray Suligan

ROBERT RAY SULIGAN IT PMO PROFESSIONAL SUMMARY CONTACT Dynamic IT Professional with 8 months experience in Technical Support and 3 years and 2 months of experience in Project Management (PMO). Demonstrated expertise in providing efficient technical support, project planning, risk management and stakeholder management. Phone: - Email:-Address: Purok 5, Pulong Sta. Cruz, Santa Rosa Laguna LinkedIn: https://www.linkedin.com/in/robert-ray-suligan WORK EXPERIENCE Technical Support Specialist, IBM Philippines July 2019 - March 2020 Handling customer technical support cases through phone and email submission Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations Maintain client confidence by keeping their information confidential Project Control Services Analyst (PMO), Accenture Philippines Apr 2020 – June 2023 Subject Matter Expert Lead for Learning Management Systems Develop and maintain a basic understanding of client’s policies and procedures as relevant to processes Effective tracking and communication of project deliverables and metrics Support the creation and improvement of processes, procedures, and tools Maintain processes to ensure project management documentation, reports and plans are relevant, accurate and complete Perform functions that may be assigned by the Operations Lead Perform administrative and operational tasks Identify risks and how to mitigate them Ticket Management using ServiceNow Editing of Learning Materials for Client (Self-study materials under Learning and Development) Maintaining of Sharepoint Sites Application of SDLC upon development of tools Application of Agile Methodology in executing tasks/deliverables IT PMO Administrator, Nityo Infotech Philippines (CEVA Logistics) July 2023 – November 2023 Resource Management Orchestra Management Timesheet Management Process Alignment Application of Agile Methodology in executing tasks/deliverables SEMINAR AND WORKSHOP ATTENDED ACADEMIC HISTORY Workshop 3 (Leadership, Communication and Confidence) 2016 Workshop 4(Call Center Training) 2016 STI College Santa Rosa STI College Santa Rosa IT Special Project Symposium (“Let’s Talk about Thesis”) 2018 STI College Santa Rosa Candidate for Best Thesis IT-BPM Industry (IT-BPM Career Opportunity Seminar “IT starts here”) 2018 SMX Convention Center Bachelor of Science in Information Technology AY-