Robert Paris Jr

Paris Robert Evironmental Health & Security/Asset Associate at Walmart eCommerce Email:-Phone: (- Address: Elk Grove, CA, United States Zipcode: 95757 Industry: Warehousing Qualification: None Availability: 1 Month Motivated and experienced Customer Service Representative. Charismatic, empathetic and knowledgeable professional offering 28 years of experience involving customer service. Adaptable leader who thrives in fastpaced, high-stress environments. Praised for a high degree of diligence and trust in professional relations EDUCATION Vocational Information Technology at El Camino College - Torrance, CA, United States May 2021 to Present High School Diploma at Cordova High School - Rancho Cordova, CA, United States February 1991 to July 1993 EXPERIENCE Evironmental Health & Security/Asset Associate Walmart cCommerce - Sacramento November 2020 to Present - Document all trailers entering and exiting yard ensuring accuracy of yard inventory - Gate In trailers to correct location on yard or dock door - Gate Out trailers ensuring accuracy - Maintain safety of Facility by following all safety standards, procedures, and guidelines - Promote, monitor, & enforce safe work practices - Monitor/test alarm systems, fire systems & fire suppression equipment for proper operation - Document accidents and accidents ensuring accuracy & completion - Conduct security inspections on building, grounds, yard & trailers - Conducting research & report unusual activity to management - Communicate with individuals or groups verbally and/or in writing - Certified on Crown P.I.T (Center Runner, Clamp, RM, RC) - Freight Handling using Crown P.I.T Clamp - Making effective choices using judgement - Communication with team members and management throughout day - Crossed trained within outbound department (packing, conveyable, non-conveyable, hauler) - Adapt to changing work demands - Fast paced environment Assistant Service Manager Elk Grove Ford - Elk Grove August 2018 to October 2020 - Greeting customers and scheduling service appointments - Creating service orders and descriptions of problems and repairs - Translating customers’ repair problems into standard repair terminology - Educating & explaining repairs to customers. - Test-driving vehicles to confirm customer concerns and service repairs - Estimating the cost and time needed for repairs - Handling customer complaints and providing resolution - Field incoming calls - Problem solving - Multi tasking in high pace & high stress environment - Make business decisions - Apply time management & self motivation techniques - Provide world class customer service - Submit claims & communicate with extended warranty / insurance companies - Perform point of sale process - Maintain customer survey scores at or above national average consistently Assistant Service Manager Mercedes Benz of Sacramento - Sacramento August 2010 to 2017 - Greeting customers and scheduling service appointments - Creating service orders and descriptions of problems and repairs - Translating customers’ repair problems into standard repair terminology - Educating & explaining repairs to customers. - Test-driving vehicles to confirm customer concerns and service repairs - Estimating the cost and time needed for repairs - Handling customer complaints and providing resolution - Field incoming calls - Problem solving - Multi tasking in high pace & high stress environment - Make business decisions - Apply time management & self motivation techniques - Provide world class customer service - Submit claims & communicate with extended warranty / insurance companies - Perform point of sale process - Maintain current status with required quarterly training - Maintain customer survey scores at or above national average consistently SKILLS ● ● ● ● ● ● Customer Liaison Customer Satisfaction Customer Service Time Management Quality Assurance Quality Control