Robert LeRoy

Business and Plan Analysis / Process and Training Development / Management

Created, evaluated and developed corporate and client training materials and marketing. Directly overseen 16 accounts in 3 countries with over 400 employees. Developed and implemented Multi-Platform Training Initiatives and Communications. Analyzed and provided advice on managerial methods and organizations of client and corporate structures. Integrated Six Sigma Methodology and revision of goals and guidelines to improve profitability. Supervised staff in multiple locations while overseeing multiple projects.

Policy Research / Policy and Quality Improvement

Conducted research to determine efficiency and effectiveness of managerial policies/programs. Gathered and examined data from employee/management feedback surveys. Collaborated with Human Resources to define employee entry requirements based on management’s expectations. Proposed improvements to methods, systems and procedures to further enhance profitability, retention and ease of use. Collaborated with the IT Department to ensure the adaptability and security of software.

Market Research and Product Assessment

Accessed the attributes of products and services to be promoted to determine additional marketing characteristics and potential areas of concern when integrated into the prescribed training syllabus. Evaluated and advised on the advertising needs and expectations; reviewing possible expansion opportunities while using Social Media resources such as Blogs, Web Chat and Search Tools. Provided client / campaign feedback based on on-line questionnaires and surveys to evaluate customer satisfaction and support. Advised clients on advertising or sales promotion strategies utilizing sales expectations allowing for long-term forecasting and adaptive selling strategies. Developed and implemented advertising campaigns appropriate for a variety of multi-media components including Live Streaming, Flash and HTML.