Robert Eboigbe

 ROBERT EBOIGBE Customer Service & Marketing Professional PROFESSIONAL SUMMARY Customer Service & Marketing professional with over 4 years’ experience delivering exceptional client support, administrative coordination, and creative marketing content across remote, call center, and event-based environments. Adept at managing customer relationships, coordinating outreach campaigns, producing engaging social media content, and ensuring smooth operational workflows. Skilled at balancing service delivery with marketing initiatives to boost customer loyalty, event attendance, and brand visibility. CORE COMPETENCE • Customer Support & Relationship Management • Social Media Marketing (Instagram, Facebook, TikTok) • Content Creation & Editing (Canva, CapCut) • CRM Tools: Zendesk, Zoho, Salesforce, HubSpot • Administrative Support & Scheduling • Event Coordination & Vendor Liaison • Microsoft Office Suite & Google Workspace • Problem-Solving & Adaptability • Empathy & Active Listening PROFESSIONAL EXPERIENCE Customer Support Agent (Remote) Phoenix | Oct 2024 – Mar 2025 • Delivered real-time customer service across chat, phone, and email channels. • Guided customers through bookings, service updates, and upselling relevant packages. • Maintained accurate CRM records, ensuring privacy compliance. Call Center Agent (Remote) ARTO | Jan 2024 – Aug 2024 • Handled 80+ inbound/outbound calls daily with professionalism and empathy. • Resolved service issues promptly, improving repeat customer rates. • Supported weekend and off-peak operational continuity. Program Coordinator Linda Hope Initiative, Abuja | Jan 2022 – Dec 2024 • Coordinated community outreach programs and events, managing schedules and vendor relationships. • Created and posted social media content to promote events and initiatives. • Captured and edited photos/videos for campaigns, boosting online engagement. Executive Trainee (Personal Banking & Customer Service) Stanbic IBTC Bank | Feb 2020 – May 2021 • Delivered in-person and phone-based banking support. • Educated customers on products, encouraging upgrades and cross-sales. Independent Consultant (Remote) Appen Butler | Jan 2018 – Jan 2020 • Conducted research and user experience tasks to improve online platforms. • Handled data entry and reporting with accuracy. Agric Underwriter NAIC | May 2017 – Jan 2018 • Responded to inquiries and processed agricultural insurance policies. VOLUNTEER EXPERIENCE Public Relations Officer (Prediagnosis International) Passion for Hope Initiative for Widows and Vulnerable Children (Part-Time) | May 2021 – Present Managed communications, expanded outreach, and coordinated events for community support. EDUCATION B.Agric – University of Benin, Benin City CERTIFICATIONS • Project Management Essentials – Cornerstone Foundation (2024) • Financial Management Essentials – Cornerstone Foundation (2024) • Marketing – Cornerstone Foundation (2024) • Business Analysis & Process Management – Coursera (2024) • Foundations of Digital Marketing & E-Commerce – Google (2024) • AWS Cloud Practitioner – Coursera (2023) AWARDS & ACHIEVEMENTS • Unilever Humanitarian Award – Linda Hope Initiative (2024) • STIR Afrika TV International Humanitarian Award – Linda Hope Initiative (2023)