I am a dedicated customer service and sales professional with extensive experience in inbound and outbound calling, lead qualification, and client support. Most recently, I worked as an SLI Qualifier with Calls Experts, where I specialized in cold calling, lead generation, and appointment setting, consistently meeting and exceeding performance targets.
I also have proven experience handling inbound customer service calls with PPG, ARTO, and Phoenix, where I assisted customers with inquiries, resolved issues promptly, and provided a positive customer experience that built trust and loyalty. These roles strengthened my ability to listen actively, handle objections, de-escalate concerns, and close opportunities.
With over 7 years of combined experience across customer service, administration, program management, and banking, I bring a strong mix of communication skills, CRM expertise, adaptability, and problem-solving abilities. I thrive in fast-paced remote environments, and I’m confident in my ability to contribute to customer satisfaction, sales growth, and overall team success.