Eng. ROBERT J. CEDEÑO C.
Dir: Venezuela - Caracas
Tel--
Experience:
Strategic Consulting Manager: Responsible for ensuring the success of projects. ...
Define, understand and realize agreements on objectives. As Owner: scopes, risks,
approaches, budgets, and effective attention to project cycle and customer satisfaction.
Project management in the technological field. Management with waterfall and agile
methodologies. Knowledge and experience in: Jira software and Service Desk Atlassian. Software Trello, Monday, Zoho Project, Planner; for Process Management.
Ticketing systems (helpdesk). Project management: Office365 administration and
security. Support Office365, Quicbooks, DKIM, DMARC, SPF. Migration G-Suites /
Outlook, Microsoft Azure. SCCM. SharePoint. ADS Migration and Maintenance.
Veeam Backup. Exchange. VMware. Open Source. CLOUD Security. Fortinet.
Infrastructure maintenance, adaptation and reimplantation. Moving and adequacy of
Data Center. Web development. Programming languages and databases. Coordination
of technical support (Helpdesk). 24x7 monitoring, organizational skills and
responsibilities, collaborative and team work. Follow-up to SLAs. Customer
satisfaction, internal and external, customer and supplier management.
SCRUM Fundamental Certification (SFC)
SCRUM Master Certification
by Scrum Manager®
Fortinet Certification NSE 1 / NSE 2 =
by SCRUMstudy
Actuality. 2023
DevOps Essentials DEPC Professional Certification
DevOps Advanced Professional Certification DAPC
CC Cybersecurity Certification
Service Line Manager. IT Solutions / Oil & Gas
Project Leader, Technology Consultant for the Oil and Gas
Business value chain. PDVSA AND SUBSIDIARIES.
2013 - 2021
Petroleos de Venezuela. PDVSA
2003 -2013
Senior Support and Help Desk Analyst. Level 1 and 2.
Planner, Supervisor, Coordinator:
Maintain the hardware and software infrastructure, to ensure operational continuity and
ensure the integrity of the information. Responsible for the use of all Software with
current licensing for the assigned area, through the establishment of policies and controls
of use to ensure its operation in the company within the corresponding legal framework.
Promote innovation and continuous improvement of the Helpdesk area, documenting
proposals to improve processes and functions under my responsibility, in order to
increase the quality and constant development of the area. Management of Best Practices
to Manage IT Services; (Itil) Management, Control and coordination of Projects under
different methodologies (Scrum, PMI, Pmbok, GGPIC).
Control and follow-up of the attention to incidents or requirements reported through the
user service center, complying with the SLAs established by the Corporation. Control,
Management and Monitoring of Quarterly Objectives, accountability, management
reports. Coordination and Monitoring of the application of Change Controls in the
Technological Platform, and requests for attention and requirements of users, first and
second level. Evaluate the acquisition or contracting of services or equipment with
external suppliers responsible for the design and maintenance of the Disaster Recovery
Plan and contingencies, through a detailed description, ensure the availability of the
necessary information in order to restore the systems from a location other than the
original Remote Accesses.
Maintenance and Effective Negotiation Skills, executive level, establishment of
interpersonal relationships at all levels, Criterion and Capacity for decision making,
coordination and development of Personnel, Teamwork, Achievement of Objectives and
goals oriented to satisfy the Business, Diagnostic and Problem Solving Capacity,
Abstraction of Processes and Information Gathering, Estimation of consulting times,
Project Formulation and Evaluation, Project Planning and Control, Project Management
and Risks, Implementation of Infrastructure Projects.
- Ensure the proper functioning and compliance of operational management, through
the definition and execution of SLAs based on customer expectations.
- Ensure the understanding of the goals by the team, and encourage and motivate them
to achieve them.
- Ensure compliance with the levels of productivity and quality required by the
company and customers.
- Generate plans that allow the staff to clearly understand the internal processes and
service quality standards.
- Monitor and evaluate the performance of technical operating personnel, as well as the
assignment of individual and team activities.
- Review operations and service quality management reports.
- Design and coordinate the implementation of continuous improvement actions. Budgeting new service proposals.
- Manage and supervise new service expansion projects.
- Design and supervision of contracts and work of suppliers and contractors.
- Materials warehouse management for operations management. Asset Control. Management of the corporation'
s vehicle fleet.
Implementation and Administration of MS OS Windows Server. Implementation and
Administration of MS OS Windows (Xp, Vista, Windows 7, 10), (Mac) Linux Canaima,
Debiam, Ubuntu. ITIL, Foundation Implementation and Administration of Email
Services, continuous monitoring of the applications that support the technological
platform of the organization. Process management and control - Ability to work under
pressure - Validate the execution of requirements and change controls, Assign roles and
responsibilities to the staff in charge according to the workload and knowledge of each
individual; Management and Training of staff; distribute workloads in the schedules of
the team in charge - Occasionally attend technical meetings with customers, Weekly oncall & On Call.
Excellent interpersonal skills - Communication skills, Development and Job
Evaluations, Activate Contingency Plans, Ensure the safety of the personnel in charge,
schedule and report Guards and extraordinary attentions, Activate Events and
Contingency Technological Support in Remote Areas, VoIP, VPN, WIFI, Internal and
External Plant, Monitoring (Structured Cabling), Video Conferences - Control of
technological environments: OS: Linux, UNIX, Windows Server and Windows. Ensure
operational continuity of computer systems for the Corporation, coordinate with the
different units of Technology; Servers, LAN Networks, WAN Networks, HelpDesk
Service Center, Transmission, Telecommunications, Automation, Monitoring and
Scada, Switching, Logical Security and Backup, Infrastructure, Antivirus, among
others; resolution of problems or possible unexpected events.
DEARMAS BLOCK, Distribuidora Continental, C.A.
1998 - 2002
Assistant Manager, Product Circulation:
Venezuela
Assistant to the Management, Circulation of National Products - Where it generated the
National distribution in the system AS 400. Applied to Encyclopedias, Books,
Collections, Chromos, Magazines, supplements and different products directed to the
consumption of printing or publishing; leader in the business; with a 90 % of positioning
in the Venezuelan market.
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In charge of technical teams in preventive and corrective maintenance of
assembly and repair of computers. To understand and generate on-site support,
second level to groups of users over 5000 users locally and nationally.
Specialist in preventive and corrective maintenance of assembly and repair of
computers. Installation and correction of errors with Hardware and Software.
- On-site support on MAC equipment, access control systems (biometrics,
turnstiles), CCTV security cameras.
- Hardware installation and configuration (PC, peripherals, printers of different
brands, DVR).
- Cloning and configuration of operating systems. Rack maintenance and verification of switch
operation.
- Inventory control of technological assets.
Installation and configuration of ERP Software, SAP, Autodesk for Mac and
Windows, Design Software, Simulators among others.
knowledge of ITIL, networks, Windows operating system, antivirus and remote
access tools.
Project Manager. Project management in Scrum technology.
Coordination of warehouse operations, distribution and inventory control
(cyclical, monthly and annual),
Project Planning.
Operation of management indicators, transfers between plants, reception of
imported goods, location of materials and IT equipment.
Microsoft Office Suite. Advanced.
Knowledge in maintenance of transport units and material handling equipment.
Ability to work under pressure and availability to work full time and to travel.
Leadership and coordination of personnel.
Ability to make appropriate decisions
Excellent interpersonal skills.
Excellent presence.
Excellent diction.
Studies:
Universidad Santa María / Master's Degree
Corporate Management
Actuality. 2023 - Thesis
Universidad Santa María / Postgraduate
Information technology management.
News. 2023 - Thesis
Universidad Simón Bolívar / Postgraduate
Gas Management - Business.
News. 2023 - Thesis
Alejandro de Humboldt University
COMPUTER ENGINEER.
Caracas - Venezuela
2009
University Institute of Technology of Industrial
Administration. IUTA - TSU. COMPUTER SCIENCE.
Caracas -Venezuela
2004
Knowledge:
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Fundamentals of ITIL v4
Coaching and Leadership
Office: Advanced
Database: Advanced Management
Programming: Intermediate Management
Graphic Tools: Intermediate Handling
Management Software: Advanced Management
Project management:
Windows 7/ 8/10 Administration, MAC Platform Administration, Windows Server, Linux Debian, Linux
Canaima, Wireless Networks, WI-FI, Microsoft Office, Open office, Adobe Photoshop, Project, SAP, AS 400,
Thunderbid, Lotus Notes System. Hardware: Administration, Maintenance of HP, Xerox, Sharp, Cannon
Multifunctional Printers. Simulator: Infoplus 21 Advanced (Aspentech), Supporting Users: and
Troubleshooting Microsoft Windows Desktop Operating Systems. Supporting Users Running Applications
on Ms Win Operating Systems. Remote Support (TeamViewer, Vnc, Anydesk, Zoho, Jira, Remote PC,
Remote desktop Connection). Meeting: Microsoft Teams, Google, Zoom, GLPI. ZOHO. JIRA. Monday.
Tools: Office365. AZURE. SCCM. Sharepoint. ADS. Veeam Backup. Exchange. Fortinet.
Knowledge and skills:
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Plan general and specific short and long term management objectives, identify and manage
contingency plans.
Determine plans and projects for infrastructure replacement due to obsolescence, predictive
maintenance and replacement of crude oil and gas platforms and infrastructures.
Ability to manage resources and coordinate work teams to consolidate projects.
Knowledge and applicability of ISO 21500 and GGPIC.
Management of your work team including definition of objectives, goals and evaluations.
Ensure the execution of processes in an effective and efficient manner.
Plan, coordinate and supervise the work performed in the company's operational services.
Participate in the programming of the strategic-operational plan POA of activities and functions under
the general guidelines of internal policies.
Coordinate, direct and supervise the preparation of reports and technical studies requested by other
company departments.
Verify compliance with the strategic alignment of infrastructure services with the company's corporate
objectives.
Ensure compliance with the implementation of New Information and Communication Technologies
(NICT) in the company.
Supervise the correct operation of the company's technological platform. Analyze the working methods
of your area and establish new techniques.
Establish contingency measures to guarantee the confidentiality, safeguarding and availability of all
company information.
Criticality analysis and risk assessment.
Coordinate the training plan for its collaborators.
Knowledge of the organization of New Information and Communication Technologies (NICT).
Research, development and technology transfer activities.
Experience in the management of cooperative activities.
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Knowledge in personnel management.
Strategic planning.
Competencies:
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Coordination, organization, control and follow-up.
Conflict management.
Ability to solve problems.
Management and negotiation skills.
Excellent personal relationships. Integration (systemic vision).
Decision making.
Planning and organization.
Self-control and motivation to achieve results.
High level of effectiveness in the development of its functions.
Punctuality, Commitment and Effectiveness.
Honesty.
Leadership.
Respect.
Proactivity.
Creativity and Innovation.
Strengths for working under pressure.
Leadership of large work teams for contingency plans and unexpected situations.
