Robert Cedeño

Strategic Consulting Manager: Responsible for ensuring the success of projects. ... Define, understand and realize agreements on objectives. As Owner: scopes, risks, approaches, budgets, and effective attention to project cycle and customer satisfaction. Project management in the technological field. Management with waterfall and agile methodologies. Knowledge and experience in: Jira software and Service Desk - Atlassian. Software Trello, Monday, Zoho Project, Planner; for Process Management. Ticketing systems (helpdesk). Project management: Office365 administration and security. Support Office365, Quicbooks, DKIM, DMARC, SPF. Migration G-Suites / Outlook, Microsoft Azure. SCCM. SharePoint. ADS Migration and Maintenance. Veeam Backup. Exchange. VMware. Open Source. CLOUD Security. Fortinet. Infrastructure maintenance, adaptation and reimplantation. Moving and adequacy of Data Center. Web development. Programming languages and databases. Coordination of technical support (Helpdesk). 24x7 monitoring, organizational skills and responsibilities, collaborative and team work. Follow-up to SLAs. Customer satisfaction, internal and external, customer and supplier management. SCRUM Fundamental Certification (SFC) by SCRUMstudy SCRUM Master Certification by Scrum Manager® Fortinet Certification NSE 1 / NSE 2 = Actuality. 2023.

DevOps Essentials DEPC Professional Certification DevOps Advanced Professional Certification DAPC --- CC Cybersecurity Certification.